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Senior Director Client Services
4 months ago
Eventures Unlimited is a leading provider of end-to-end Marketing Solutions in Mumbai. With a strong focus on customer-centricity, we have a proven track record of delivering exceptional results in diverse areas such as Events (both in-person and virtual), Conferences, Conventions, Product launches, Activations, R&R events, MICE, and A/V making. Our meticulous planning, detailed organizing, and spectacular execution have earned us accolades and recognition. We strive to understand and exceed our clients' needs and deliver brilliant experiences every time.
Role Description
This is a full-time on-site role for a Senior Director of Client Services. The candidate will be responsible for managing day-to-day client relationships and manage key accounts of the company, ensuring customer satisfaction, overseeing team management, and utilising analytical skills to drive business success. The role will be based in Mumbai and will involve working closely with clients to understand their requirements, providing strategic guidance, and ensuring the successful implementation and execution of marketing solutions.
Qualifications
Strong Client Services and Customer Service skills
Excellent analytical skills for data-driven decision-making
Proven track record of delivering high levels of customer satisfaction
Experience in team management and leadership
Ability to adapt and thrive in a fast-paced, dynamic environment
Excellent communication and interpersonal skills
Strong organizational and time management skills
Experience in the marketing/events industry is a plus
Minimum 10 to 12 years of Experience in Event Industry
