Customer Success Manager
22 hours ago
This job might be for you if you have:
- 3 - 6 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas- Strong experience in Upselling & Renewal- Strong experience in the Europe Markets- Experience in developing frameworks and playbooks to retain customers and improved customer success- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants.- Experience delivering client-focused solutions to customer needs.- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
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Your typical day might include the following:
- Meet monthly and quarterly Up-Sell & Renewal opportunity generation consistent with sales targets- Meet customer retention goals with minimum 90% retention rate- Develop a growth strategy focused both on financial gain and customer satisfaction- Building credible and long-lasting relationships with existing clients for recurring business- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn- Increase footprint in the existing customer base to offset any unavoidable churn- Ensure 100% customer satisfaction and maximize retention- Negotiate contracts and close agreements- Lead customers to develop focused success metrics directly tied to results from Animaker product that prove relevant ROI that impacts key business objectives- Collaborate with engineering, product, and support teams to ensure customer issues are- appropriately prioritized and resolved, while ensuring customers are always kept informed throughout the process- Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams- Help develop and iterate on processes, documentation, and resources
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Bengaluru, India Quest For Success Full timeCompany DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
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