Technical Analyst

, IndiaJob Family Group: Information Technology (IT)Worker Type: RegularPosting Start Date: November 28, 2025Business Unit: Projects and TechnologyExperience Level: Experienced ProfessionalsJob Description: What’s the role As a Technical Analyst or Subject Matter Expert (SME) in End User Computing (EUC), you’ll be the technical backbone ensuring our digital workspace runs smoothly and securely. This role is all about hands-on expertise – you’ll design, implement, and support key components of our EUC environment, enabling seamless experiences for thousands of users. You’ll work with cutting-edge technologies like Mobile Device Management (MDM), Virtual Desktop Infrastructure (VDI), and modern operating systems across Windows, iOS, macOS, and Android. Your deep technical knowledge will help us deliver reliable, scalable solutions that keep our workforce connected and productive. If you thrive on solving complex technical challenges and want to make a real impact in a dynamic enterprise environment, this role is for you. What you’ll be doing Lead the design, implementation, and support of digital workspace infrastructure solutions Serve as SME for EUC technologies including MDM, VDI, and endpoint operating systems Manage and optimize client platforms: Windows 11, iOS, macOS, Android Collaborate with cross-functional teams to ensure seamless integration of EUC solutions Provide technical leadership in deploying and managing solutions from vendors such as Microsoft, VMware, Citrix, CA Technologies, and others Develop and maintain documentation, standards, and best practices for EUC infrastructure Troubleshoot and resolve complex technical issues related to end user computing Stay current with industry trends and emerging technologies in the digital workspace domain What you bring 9–12 years of experience in End User Computing (EUC) Expertise in Mobile Device Management (MDM) and Virtual Desktop Infrastructure (VDI) Strong knowledge of client operating systems: Windows, iOS, macOS, and Android Hands-on experience with tools such as Citrix, VMware Horizon, Workspace ONE, and Microsoft Intune Bachelor’s degree in Engineering or a related field Certifications in MDM, VDI, or similar technologies are a plus A collaborative, proactive approach with a commitment to supporting team success Curiosity and a passion for continuous learning and staying ahead of technology trends Ability to multitask and prioritize effectively in a fast-paced environment Excellent communication skills and the ability to build strong relationships with stakeholders What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a value-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programs. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, . - Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.