Localization Program Manager, Amazon Music, Design

Are you a talented and proven localization expert with experience managing global programs? Do you enjoy partnering with creative and technical teams and improving mechanisms for scale? Are you excited about delivering best-in-class content for audiences around the world? If you answered “yes” to these questions, then the Amazon Music Localization team is the place for you We’re looking for a skilled candidate to take ownership of project management and process improvement to deliver a culturally accurate experience of the Amazon Music service globally. Join us as we take the Amazon Music voice and brand to every edge of the mapKey job responsibilities- Project Management: Drive end-to-end global localization projects (up to 30 locales), working closely with internal teams and external vendors. Handle project coordination and timelines, and maintain clear communication channels for reporting progress, risks, and changes to all relevant stakeholders.- Linguistic Quality: Participate in and improve the quality assurance process in partnership with internal teams and vendors. Maintain and optimize translation assets including TMs, term bases and style guides, while tracking quality metrics to drive continuous improvement.- Tools & Process improvement: Leverage and optimize Machine Translation and LLM solutions within the localization workflow. Support MT engine training and fine-tuning while effectively utilizing CAT tools and translation management systems. Assist in evaluating and implementing new localization technologies and workflows to improve operational efficiency.- Documentation & Standards: Create and maintain comprehensive localization process documentation. Support the evangelization and implementation of content and code internationalization best practices with stakeholders- Cross-functional Collaboration: Partner with vendors and internal teams including content creators, marketing, engineering, product, design and programming to ensure smooth project execution and workflow improvement.A day in the lifeThis Localization PM will need to be adept at both managing projects and improving mechanisms, connecting global stakeholders on very specific messaging needs, while also using their technical capabilities to remove the roadblocks to delivery of hundreds of thousands of units of content in up to 30 language variants. In order to achieve this, they will work with internal partners and external vendors, leveraging both process and technology to achieve our goals. Their key job responsibilities will include, but are not limited to:- Project Management: Drive end-to-end global localization projects (up to 30 locales), working closely with internal teams and external vendors. Handle project coordination and timelines, and maintain clear communication channels for reporting progress, risks, and changes to all relevant stakeholders.- Linguistic Quality: Participate in and improve the quality assurance process in partnership with internal teams and vendors. Maintain and optimize translation assets including TMs, term bases and style guides, while tracking quality metrics to drive continuous improvement.- Tools & Process improvement: Leverage and optimize Machine Translation and LLM solutions within the localization workflow. Support MT engine training and fine-tuning while effectively utilizing CAT tools and translation management systems. Assist in evaluating and implementing new localization technologies and workflows to improve operational efficiency.- Documentation & Standards: Create and maintain comprehensive localization process documentation. Support the evangelization and implementation of content and code internationalization best practices with stakeholders- Cross-functional Collaboration: Partner with vendors and internal teams including content creators, marketing, engineering, product, design and programming to ensure smooth project execution and workflow improvement.About the teamThe Amazon Music Localization Team is embedded within Design & Creative Operations and is responsible for localizing the Amazon Music content in a way that reflects the voice and tone of who the service is for customers globally. The Localization team works closely with content creators, as well as international partner teams across Marketing, Product, Engineering, etc. to deliver a high quality and consistent localized experience across all our touch points, channels and verticals in up to 30 locales.Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at BASIC QUALIFICATIONS - +3 years of experience as project manager, program manager, localization engineer or similar role with translation agencies, design studios, production or Internet companies- A degree in translation, program management, language engineering, or equivalent experience- Demonstrated experience with in-house or third-party translation management and content management systems, including TM and TB management- Technical competency- Proficiency in written and spoken EnglishPREFERRED QUALIFICATIONS - Proven ability to work cross-team and cross-culturally, and to synthesize feedback and input from creative and technical stakeholders- Fluency in other languages- Experience with LLMs/ML, ideally applied to localization- Programming knowledge (Python, JavaScript)Our inclusive culture empowers Amazonians to deliver the best results for our customers.