Solution Engineer

3 weeks ago

Bengaluru, India OLOID Full time

Overview

The Solutions Engineer is a key part of the Professional Services team at Oloid. Your main responsibility is to ensure that all new customers are correctly onboarded, with the Oloid solutions being suitably configured and customized to meet the customers’ requirements. The role also requires training customers' core team on the deployment approach and maintaining project & program level oversight over multi-site deployments and rollouts.


Role and Responsibilities

  • To participate in requirement gathering workshops and to understand the client’s environment and how the proposed solution intends to address the pain areas.
  • To perform solution deployment tasks, including system installations, configurations, updates, patches, following best practices and guidelines.
  • Implement customer’s workflows in low code applications and to establish linkages to multiple line-of-business applications.
  • Monitor and analyze system logs, performance metrics, and alerts to proactively identify and resolve system issues. 
  • Collaborate with product and infrastructure teams to ensure seamless integration and optimal performance of the deployed solution.
  • Coordinate with the functional and technical teams for the system changes and release management as applicable.
  • Maintain system security by managing accounts, roles, and authorizations according to security standard policies.
  • Provide training to customers core team and to maintain oversight in the later parts of the program rollout cycle. 
  • Troubleshoot related incidents and problems, working closely with the product team to resolve issues in a timely manner.


Skills and Qualifications 

  • Bachelor’s in engineering / information systems / computer applications or equivalent.
  • 3-6 years of relevant experience in external customer facing SaaS project implementation programs.
  • Understanding and analyzing Customer Business Processes / Requirements. 
  • Working knowledge of enterprise SaaS applications, deployment methodologies, integration approaches, project and program management practices.
  • Working knowledge of one or more scripting languages like JavaScript and basic knowledge of Python will be an added plus.
  • Excellent interpersonal and communication skills.
  • Knowledge of popular operating systems, software applications, and remote connection systems.

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