Area Collections Manager

7 days ago

Coimbatore, India Aditya Birla Group Full time

Key Result Areas Supporting Actions  Achieve collections targets  Minimize credit losses for portfolio Drive higher resolution rates.  Daily monitoring and regular reviews of delinquent portfolio  Work with non-performing defaulting borrowers to create optimum recovery solutions Portfolio review and monitoring Monitor customer accounts, flagging likely cases of default or delayed payment  Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. Compliance and audit Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABCL as well as its customers Participate in periodic audits of the collections teams Customer escalations and complaints Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations Relationships:  Relationship Type  Frequency  Nature  Internal Regional Collections Manager / Area Collections Manager Daily / regular Portfolio update and alignment of strategy and activities Credit/ Policy Teams Weekly Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes. Legal Team As needed Escalations, customer complaints External Collections Agencies and Vendor Partners Regular Visits / discussions on portfolio; Reviews, case updates, exception reporting Customers As needed Escalations and follow-ups

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