Hotel Operation Executive

6 days ago


Mumbai, India Hireized Full time

#HiringNow Hotel Operation Executive (Mumbai)Dept: Hotel Operations | Type: Full-TimeLocation: MumbaiExperience: 1 - 5 years (Mandatory Travel Industry)Salary: 3 to 6 LPARotational Shifts:8 AM - 5 PM | 10 AM - 7 PM | 12 PM - 9 PM | 2 PM - 11 PM | 11 PM - 8 AM*Only Candidate with Travel Industry experince should apply**Mumbai-based candidates only*Key Responsibilities- Handle incoming and outgoing travel agents/ suppliers/ internal calls.- Handle email communication with travel agents/ suppliers/ internal staff- Help Travel agent/ internal staff for booking-related queries, amendments and escalations. Provide technical support to travel agents and resolve operational issues.- Thorough understanding of the portal for the hotel product and ancillary services.- Coordinate with suppliers for Confirmation, amendments, complaints, escalations.- Negotiate best terms with suppliers for agent escalation cases.- Handling pending/ failed bookings and ensuring conversions.- Provide best-in-class quantitative and qualitative service to travel agents.- Other potential work engagements as decided by the Company.Required Qualifications- 1-5 years of operations experience in the travel distribution industry.- Bachelor's degree or equivalent qualification is desirable.- Prior experience in the travel industry, especially in operations or customer care roles.Preferred Skills- Good communication skills (both verbal and written), with proficiency in English and Hindi.- Ability to work across all shifts and days as needed.- Excellent time management skills.- Flexibility and adaptability to meet changing work demands.- Strong attention to detail with exceptional follow-up skills.- Proven customer service skills, particularly in resolving issues effectively.- Creative problem-solving abilities to address operational challenges.



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