Customer Relationship Management Lead

4 days ago


Bangalore, India Envision Energy Full time

About the Company - Envision Energy is a world-leading green technology company, providing renewable energy system solutions for global enterprises, governments and institutions.

W ith “solving the challenges for a sustainable future” as its mission, Envision Energy keeps making renewable energy production, storage, and synergy less costly through technological innovation.​

Responsibilities -

  • Develop various systems that strengthen the relationship between the organization and its customers.
  • Look for better ways to understand customers’ needs and pain points to enhance organizations experience.
  • Monitor and solve any issues among the clients immediately.
  • Understand consumer behavior, their needs, and problems.
  • Upgrade strategies based on customer satisfaction rate, reviews, and response type.
  • Improve client loyalty and their lifetime value to the business.
  • Keep customers satisfied by fulfilling their expectations and focusing on bridging the gap between the company and customers.
  • Develop and execute customer relationship management campaigns to increase customer loyalty.
  • Prepare a set of universal customer relationship procedures and apply them at every level of the company.
  • Maintain smooth communication with customers by promptly replying to their queries and resolving complaints quickly and efficiently.
  • Coordinate with different departments within India and in the HQ in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation.

Q

Qualifications - B.TECH/B.E & MBA

Experience : 15 + Years of experience with Wind Industry.



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