Incident Manager
2 weeks ago
Description The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments to gather required information. Managing and driving Critical and high Impact Incidents to closure within SLA targets by following the appropriate Incident handling procedures. Host the daily review calls to discuss on operational issues and status from various IT groups and provide hourly and daily updates for management review. ITIL V4 certification is mandatory Roles & Responsibilities Own/Drive and conclude all production incidents. Drive all S1 and S2 incident bridges. Resolution of Sev-1 within SLA. Prepare review and publish the final RCA to all related stakeholderswithin 4working days. Capture and circulate the MOM for all the incident related calls/bridges. Make sure all incidents are resolved/closed within the Agreed SLA. Driving tickets with the stakeholders (All severities). Escalations handling. Escalation matrix review (Internal and External) Weekly monthly ad hoc reports as per requirements Skills required 1. Experience in handling incident and problem management with basic to advanced Windows knowledge 2. Lead all incidents from identification, reporting, RCA to closure. 3. Develop an understanding of the client’s organizational structure and infrastructure environment 4. Should be proficient in documentation and all follow-up activities relating to incident and problem management 5. Good understanding of infrastructure technologies (VPN, Citrix, Windows Servers, Networks etc.,) 6. Experience in handling business/client calls. 7. Basic troubleshooting skills in computer. 8. ITIL certification Mandatory. 9. Good knowledge of MS office (Excel PPT-Preferred) Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click here. Back to Search Results New Search
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Incident Manager
2 weeks ago
Bengaluru, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
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Incident Manager
4 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the incident management...
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Incident Manager
3 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident management...
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Incident Manager
2 hours ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: - Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the...
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Incident Manager
3 days ago
Bengaluru, Karnataka, India New Groyp Talentoj Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
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Incident Manager
3 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
4 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident manager
7 days ago
Bengaluru, India SourceFuse Full timeSource Fuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
4 days ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Key Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident management knowledge...
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Incident Manager
6 hours ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
