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Analyst - NeXthink & EUC Tools

4 months ago

Bengaluru, India Alstom Full time
Req ID:445528We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than

75 000

people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.JOB PURPOSE :Reporting to the Head of EUC Operations, you will be be responsible for configure & managing NeXthink & EUC tools environment at Alstom.Experience in the design and deployment of the NeXthink technologies: Windows 10 Operating system, Finder, Collector, ACT & Engage Modules.Key Responsibilities & Accountabilities:Define and configure matrix in Finder, configure – software metering / service module / basic moduleDraft and finalize on design working with Operating System, Active Directory, GPO, Applications teamShould be good in troubleshooting and drill down to identify issues using FinderGood logical diagnostic skills; ability to troubleshoot and resolve complex technical issues problems on Windows operating systemsIn-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7Good understanding of CentoOS, MS Server OSGood knowledge of MFT & BitLocker, design and troubleshoot issuesMonitor the SNOW ticket queues, troubleshoot and resolve ticketsKnowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloadsCreate Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace servicesWork closely with Service Desk and Onsite support teams to identify recurrent issuesWork closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutionsMaintain and enhance engagement with business, IT partners, and other stakeholders for Application management activitiesKnowledge in PowerShell scripting for automating daily system administration tasks is preferredPrevious experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever requiredFlexibility in managing global processes and being available on-call for emergency situations at all timesDevelop and implement high quality support services, knowledge base content, best practices and methodologiesExcellent Communication skills; both oral and writtenHave efficient time management, attention to detail and critical thinking skills

PROFILE :To be considered for this role, candidate need to demonstrate the following skills experience and attributes:Graduated with a Bachelors degree in Engineering, Science or Technology, should have at least 4-7 years experience in IT with majority of it in NeXthink Design, Support and troubleshooting. Hands-on experience with related domain is an added advantage and preffered.Should have good communication and vendor management skills to intereact with business across the globe.Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new AlstomExperience in ITIL processes and frameworkAbility to collaborate, influence and motivate cross-functional teamsTeam playerAbility and flexibility to adapt to change, including shifting and competing prioritiesDemonstrated competency collaborative work with strong abilities in relationship management.Proven ability to work in global companies and delivering solutions across multiple geographiesAn agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.Job Type:​Experienced​

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