Global Network Operations Lead

2 weeks ago


Bengaluru, India Excis Ltd Full time

WE’RE HIRING AS A GLOBAL DIGITAL NETWORK OPERATIONSLEAD AT INDIA Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a Global Digital Network Operations Lead to head our 24×7 worldwide network operations - ensuring availability, performance, security and continuous improvement across enterprise and customer networks.Key Outcomes (what “great” looks like) ·Availability & Resilience: Meet or exceed regional/global availability targets; reduce P1 MTTR and variance through proactive operations, problem management, and automation. ·Service Restoration: Consistent, well‑run Major Incident bridges with timely comms, crisp ownership, and post‑incident RCA within agreed timelines. ·Operational Excellence: ITIL‑aligned processes (Incident/Change/Problem/Req) executed with discipline; audit‑ready records in ServiceNow. ·Automation & NetDevOps: Measurable growth in runbook automation and config‑as‑code; quarterly feature/automation increments delivered with the network engineering team. ·Follow‑the‑Sun: Seamless handoffs and consistent quality across GIDC/NOC locations, with shared playbooks and common tooling.



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