ERC Generalist

About Quess IT Staffing: Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most sought-after IT staffing companies in India. Our professional staffing solutions are strategically designed to help businesses secure highly qualified candidates, whether seasoned experts, niche specialists, or those with unique technical skills. Beyond staffing, we provide tailored IT solutions including Digital Workplace Services, Cloud & Datacenter Services, and Managed Network Services, ensuring your infrastructure is robust and operations run seamlessly. As India’s largest and a global leader in staffing and workforce solutions, Quess empowers businesses to boost productivity through deep domain expertise and a future-ready workforce powered by AI-driven digital platforms. With a strong presence across 8 countries, a workforce exceeding 460,000 professionals, and over 3,000 clients worldwide, Quess has grown from a start-up to an industry powerhouse in just 17 years, delivering transformative impact across sectors. We offer a comprehensive range of technology-driven staffing and managed outsourcing services, serving leading industries such as BFSI, Retail, Telecom, Manufacturing, IT, GCCs, BPO services, and more. Job Title: ERC Generalist Experience: 4+ Years Location: Bangalore Job Type: Hybrid (3 Days) Shift Timing: General Shift Notice period: Immediate Joiner HR Generalist Profile: The role will be the initial point of contact for all Employee and Manager (Director Level and below) inquiries. This role will be responsible for providing generalist support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures and programs, involving and collaborating with COEs for evaluating potential solutions, implementing selected solutions, triaging first level performance and employee relation issues and escalating appropriately, The role requires a high sense of customer commitment, proactive approach in anticipating people related needs and a solutions-oriented mindset. Reports To: Manager - ERC Years of Experience: Typically requires a minimum of 4-6 years of related HR Generalist experience. Job Role: Triage and respond to incoming People Resources related employee calls and Queries (using case tracking tool) ranging from benefits, data & records, non-ERC, compensation, recruiting, training, etc. and provide support, research and problem resolution as needed. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action Provide 1 click reporting support Execute voluntary termination activities Provide first level coaching to employees and evaluate need to escalate as per complexity / case needs Provide operational support where local responsibilities are needed Work on basic excel/PowerPoint and some initial level of data analysis Skill Requirements: Excellent verbal and written communication Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools Demonstrates foundational problem solving and triaging capabilities of moderately complex cases Ability to articulate the problem areas and keep a solution oriented approach Displays commitment to customer service Ability to work with stakeholders at all levels Ability to learn new tools and platforms and handle change management Ability to complete work within constant deadlines/time constraints/SLA environment Maintains highest level of confidentiality/sensitivity Ability to work autonomously and independently, while contributing to team initiatives Ability to apply judgment and identify need and appropriate party for escalation Display empathy and sensitivity in communicating difficult messages Ability to pick up best practices from the team members and be an effective and consistent team player Ability to apply judgment and identify the right stakeholders and appropriate party for escalation Exercises judgment within defined procedures and practices to determine appropriate action Ability to identify problem areas/ risks and able to bring it to the fore for discussions Ability to create crisp & smart PowerPoint skills with effective articulation and presentation Key Competencies: Customer-Focused Proactive approach Effective Communicator Solutions-Oriented Genuine Team Player Effective articulation and problem-solving approach