Quality & Customer Experience (CX) Leader
2 weeks ago
Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.This position will be based at Mumbai / Navi Mumbai for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)Designation: General Manager - Customer Experience ManagementExperience: 12 years to 17 yearsEducation: B.E / B.Tech (Mechanical / Electrical / Production Engineering)Key Responsibilities:- Act as the Customer Experience advocate. Drive Customer Centricity across Business.- Ensure the Customer Experience is measured and improved according to the Business priorities.- Define and follow-up the improvement action plan and priorities with the Business stakeholders.- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and preventive actions.- Use digital and data analytics to measure and improve customer experience.Functional Competencies:1. Minimum 5 to 8 years experience in Quality / Design / Customer facing functions ( and / or )2. Expert in quality tools / analytical tools.3. High level of Data analytics and Digital skill.
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
20 hours ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure,...
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
3 weeks ago
mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
20 hours ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
2 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
2 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
2 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
