Non Voice Associate

3 weeks ago

Kolkata, India People Prime Worldwide Full time

Job Title: Non Voice AssociateLocation: KolkataExperience: 0–1 YearsEmployment Type: PermanentNotice Period: Immediate Joiners OnlyInterview Mode: Face to FaceMode : WFO(Completely Night Shifts)About the CompanyOur client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.Job DescriptionHandle member queries via chat and email promptly and professionallyProvide accurate and complete information while maintaining a polite and empathetic toneEnsure timely resolution of issues while adhering to compliance and process guidelinesMaintain data accuracy and proper documentation for all interactionsMeet or exceed service quality and productivity targetsExhibit strong written communication, analytical thinking, and multitasking skillsMandatory Skills / RequirementsExcellent written communication skills in EnglishTyping speed: Minimum 35 WPM with 95% accuracyStrong comprehension and problem-solving abilityBasic computer proficiency (MS Office, web navigation, CRM tools)Customer-service-oriented mindset with attention to detailShould not be enrolled in any full-time courseMust be comfortable working from office and in night shiftsImportant Note (Before Applying)Do NOT apply if:You do not meet the communication and typing skill requirementsYou are currently enrolled in a full-time courseYou are outside the transport boundary or cannot commute to the officeYou are not an immediate joinerYou have more than 1 year of experienceYou are not available for a Face-to-Face InterviewYou are a Technical Graduate (B.Tech, B.E., M.Tech, etc.) or Diploma Holder✅ Apply ONLY if you meet all the criteria above.

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