Platform Management Manager

3 weeks ago

Mysore, India Whatjobs IN C2 Full time

Position overview As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management. You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams. Key responsibilities Develop and oversee the execution of plans for WFM application support teams, ensuring overall effectiveness and efficiency Establish and monitor key performance indicators (KPIs), ensuring alignment with organizational goals Collaborate with senior stakeholders and vendors to resolve critical issues and negotiate service level agreements Ensure compliance with IT and WFM governance frameworks and industry best practices across all support teams Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship Core competencies Giving support, focusing on customers, embracing technology, managing self-development Leadership competencies Providing leadership, leading change, building effective teams, managing stakeholders Functional competencies In-depth knowledge of WFM platforms such as Verint & NICE IEX. Strong knowledge of operating systems, databases and programming languages Strong knowledge of IX operations and infrastructure Experience or solid understanding of WFM platforms such as Verint. Experience with RPA technologies and tools to design, develop and deploy automation solutions. Strong understanding of IT service management frameworks, particularly ITIL principles and practices Ability to communicate effectively with technical and non-technical stakeholders Ability to identify and solve problems, understand and recognize broader impact across the department Qualifications 5+ years of experience in IT application support - Mandatory 2+ years of managerial experience - Mandatory Bachelor's degree in Computer Science, Information Technology or related field - Desirable ITIL certifications are good to have B2+ oral and written English - Mandatory If you have questions or comments about this open position write to: Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

  • Technical Manager

    3 weeks ago

    Mysore, India ThoughtFocus Full time

    ONLY IMMEDIATE JOINERS (0-10 days) Data Technical Manager Location: Bengaluru, India Job Description We are seeking a highly skilled and motivated Data Technical Manager to lead our data engineering and analytics initiatives. The role involves managing technical teams, overseeing data platform development, ensuring data quality, and driving best practices...

  • Senior Manager

    5 days ago

    Mysore, Karnataka, India iSOCRATES Inc. Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    About ISOCRATESSince 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Executionᵀᴹ. iSOCRATES delivers globally proven, reliable and affordable Strategy and Operations Consulting and Managed Services for marketers,...

  • Engineering Manager

    5 days ago

    Mysore, Karnataka, India Abacus Insights Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare...

  • Integration Manager

    2 weeks ago

    Mysore, India Jesseena Human Resources Full time

    Job Opening: Interoperability Manager (Sr. SME) in Qatar Government Hospital ️ Interview: Face-to-face in Bangalore, India - November 2025 Key Responsibilities: - Drive interoperability initiatives and system integration projects across healthcare platforms. - Lead the design and implementation of secure and scalable interoperability solutions. - Ensure...

  • Engineering Manager

    2 weeks ago

    Mysore, Karnataka, India Abacus Insights Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Abacus Insights is a mission-driven, rapid growth-stage technology company focused on transforming the healthcare payer industry, creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare...

  • Engineering Manager

    2 weeks ago

    Mysore, Karnataka, India Abacus Insights Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Abacus Insights is a mission-driven, rapid growth-stage technology company focused on transforming the healthcare payer industry, creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges...

  • Project Manager

    3 days ago

    Mysore, Karnataka, India Capillary Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewCapillary Technologies, founded in 2012, is a leader in loyalty industry with a focus on loyalty programs, consumer insights, and cross-channel strategies. Operating across the United States, India, the Middle East, and Southeast Asia, Capillary collaborates with over 250 brands like Asics, Puma, Tata, and Sephora to deliver real-time,...

  • Director Data Management

    3 weeks ago

    Mysore, India Talent Corner HR Services Pvt Ltd Full time

    Senior Data Engineering Manager / Director (Onboarding & Data Migration) Location Bengaluru. CTC Above 60 LPA. Face to Face interview. Immediate Joiner preferred. Work from office. Role Summary: The Senior Data Engineering Manager / Director will own the end-to-end data onboarding function within the SaaS platform for the self-storage industry. This leader...

  • Knowledge Manager

    2 weeks ago

    Mysore, Karnataka, India Unilog Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Category: Solution DeliveryJob Types: Full TimeJob Locations: Mysore/Bangalore/RemoteAbout UnilogUnilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North...

  • Senior Programmatic Manager

    2 weeks ago

    Mysore, Karnataka, India Adopsmind Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description :Adopsmind operates in the realm of online digital media focused on advertising and media management to optimize revenue flows. Our methodologies are built on extensive research, close client collaboration, and the use of specialized tools and metrics tracking. We create a win-win situation for ad agencies, publishers, and ad networks...