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Executive - AV Service Engineer

4 months ago

Mumbai, India Rahi Full time

Job Title: Executive - AV Service Engineer

Job Type: Full Time

Job Location: India /Mumbai

Why Rahi?


Rahi Systems, a part of WESCO Distribution Inc, a $20 billion, Fortune 200 company with 19000+

employees that operates in 50+ countries globally. Rahi was acquired by WESCO in November of

2022. Rahi covers the complete life cycle of technology solutions and works across various IT

disciplines to advance global digital business and manage and simplify technology. Rahi combines its global reach and in-depth analysis services to understand clients' business goals, IT requirements and operations.


Rahi has consistently won. Comparably ’s Awards for Best Company Culture, Best Outlook and TOP 50 CEOs and management. Our culture is inclusive, open, and unabashedly performance driven. Rahi is a Global IT Solutions Provider in the following core technology categories: Data Centre Infrastructure, Cloud Services, Enterprise IT Infrastructure, AV/VC Unified Communications, and Professional, and Managed Services with global fulfilment capabilities in 40+ countries on six continents.


Key Responsibilities:

  • The candidate will be required to troubleshoot, test and support AV-based devices for the client, including but not limited to:
  • Experience on HDBT Equipment will be an added advantage
  • Experience in Programming of AV Control and Audio DSP protocols and concepts.
  • Daily monitoring of AV setup
  • All kind of upgrade e.g. OS patch, vulnerability, firmware for AV Devices
  • Device level Configurations and optimizations
  • Support for initial troubleshooting of all hardware /software related issues & coordination with AV Technical Assistance at Rahi
  • Create a plan of Action to install updates /patches and bug fixes as and when required
  • Provide automation solutions to the customer using existing APIs available in AV platforms.
  • Reporting – mutually agreed on report sharing – Daily/Weekly/Monthly
  • Coordinating with the Rahi team for Product Lifecycle management for installed products.
  • AV Network audit: Configuration review and compliance, Configuration assistance and best practices, Design for AV review assistance and best practices


Qualifications and Experience:

  • Excellent written and verbal communication skills
  • Hold minimum 3 years of AV domain
  • Graduates required
  • Technical Support experience in AV domain