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Executive - System Administrator
4 months ago
Rahi Systems, a part of WESCO Distribution Inc, a $20 billion, Fortune 200 company with 19000+ employees that operates in 50+ countries globally. Rahi was acquired by WESCO in November of 2022. Rahi covers the complete life cycle of technology solutions and works across various IT disciplines to advance global digital business and manage and simplify technology. Rahi combines its global reach and in-depth analysis services to understand clients' business goals, IT requirements and operations. Rahi has consistently won.
Comparably ’s Awards for Best Company Culture, Best Outlook and TOP 50 CEOs and management. Our culture is inclusive, open, and unabashedly performance driven. Rahi is a Global IT Solutions Provider in the following core technology categories: Data Centre Infrastructure, Cloud Services, Enterprise IT Infrastructure, AV/VC Unified Communications, and Professional, and Managed Services with global fulfilment capabilities in 40+ countries on six continents.
Key Responsibilities:
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Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
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Accurately document user’s information in ticketing system during and after each call.
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Properly diagnose issues and route unresolved issues to the next level of support.
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Maintenance, troubleshooting and problem-solving of hardware and software.
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Responsible for the performance of incident management including coordination and escalation with external and internal groups to meet SLA.
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Systematically monitor, record and report changes of state identified as events in services and network components.
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Identify customers’ issue, clarify information, research every issue and provide solutions and/or alternatives.
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Management of end-to-end restoration of incidents in reference to agreed SLA.
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Provide accurate updates on the progress of the incident.
Qualifications & Experience:
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Graduates / Postgraduates from IT background.
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Has 0-2 years’ experience.
Requirements:
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Excellent Oral and Written communication.
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Understanding IT systems on a technical level
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Be a good team worker demonstrating loyalty and commitment to the organization and team members.
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Good organizational and communication skills and excellent attention to details.
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Interact with individuals to provide needed information.
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Able to handle multiple complex assignments simultaneously.
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Ensures timely response to client and internal peers.
Requirements• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. • Accurately document user’s information in ticketing system during and after each call. • Properly diagnose issues and route unresolved issues to the next level of support. • Maintenance, troubleshooting and problem-solving of hardware and software. • Responsible for the performance of incident management including coordination and escalation with external and internal groups to meet SLA. • Systematically monitor, record and report changes of state identified as events in services and network components. • Identify customers’ issue, clarify information, research every issue and provide solutions and/or alternatives. • Management of end-to-end restoration of incidents in reference to agreed SLA. • Provide accurate updates on the progress of the incident.
