Area Operations Manager

1 week ago

Chennai, India Wakefit Full time

Area Operations Manager-Chennai


Roles & Responsibilities

1. Revenue Growth:

Develop and implement strategies to drive revenue growth within the designated area.

2. PSPM Growth:

Initiate measures to increase Profit per Square Meter (PSPM) metrics, optimizing operational efficiency.

3. Growth in Revenue per Walk-in:

Identify opportunities to enhance revenue generated per walk-in customer through sales initiatives and customer experience enhancements.

4. Market Insights:

Conduct market research and analysis to gain insights into customer preferences, competitor activities, and industry trends.

5. Hiring and Training Requirements:

Lead recruitment efforts to acquire top talent and ensure adequate staffing levels.

Develop and implement training programs to equip team members with the necessary skills and knowledge.

6. Expansion:

Drive expansion initiatives, including identifying new locations and overseeing the

setup of new stores within the area.

7. Service Standards and Store Hygiene:

Maintain high service standards across all stores within the area, ensuring

customer satisfaction. Monitor and enforce store hygiene standards to uphold brand reputation.


Ideal Candidate:

1. PSPM Growth:

Monitor and track PSPM metrics to assess financial performance and operational

efficiency.

2. Growth in Revenue per Walk-in:

Evaluate the effectiveness of sales strategies in increasing revenue generated per walk-in customer.

3. New Store Performance against Commitment:

Assess the performance of new stores based on predetermined targets and benchmarks.

4. Same Store Growth:

Analyze same-store growth to measure the effectiveness of ongoing operational improvements.

5. Market Analysis, Internal Audits, NPS Scores:

Review market analysis findings, internal audit reports, and Net Promoter Scores (NPS) to identify areas for improvement.

6. Commercial Hygiene:

Ensure compliance with commercial hygiene standards to maintain brand integrity and customer trust.


Education and Experience:

MBA/PGDM qualification with a minimum of 5 years of relevant experience.

At least 3 years of retail experience, preferably in a managerial capacity.

Prior experience as an Area Manager for at least 1 year is preferred.

Skills and Traits:

Strong analytical skills for data-driven decision-making.

High energy levels and a proactive approach to problem-solving.

Demonstrated experience in team management and leadership.

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