Escalation Engineer

3 months ago


bangalore, India Wipro Full time

Strong experience with L2/L3 protocols in datacom domain.

Should have strong exp. handling escalations for any networking company, preferably Cisco, Juniper, Alcatel etc.

Should own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).

Should have very strong experience handling customer technical interactions.

Should have exp. in understanding complex network topologies.


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