Lead - ER - SBU

Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Purpose of the RoleThe Sr. Manager/ DGM-ER will be instrumental in managing and mitigating employee relations challenges in a 3PL-partnered operational model. This includes addressing workforce-related issues that arise from third-party logistics (3PL) partners and ensuring smooth operations. The role requires a strong focus on proactive engagement with 3PLworkers and its management to align M&M’s objectives and resolve issues effectively. The position requires strategic planning, effective stakeholder engagement, and adherence to statutory and organizational standards. The role will focus on creating a sustainable and inclusive work environment while maintaining positive relations with all stakeholders.Key Responsibilities1. Stakeholder Managemento Act as a bridge between the M&M, 3PL partners, and their workforce, ensuring alignment and mutual understanding.o Address and resolve workforce issues raised by 3PL workers, ensuring that demands are appropriately managed in the interest of M&M.o Work collaboratively with 3PL management to align workforce policies and practices with operational goals. 2. Union and Workforce Relationso Build and maintain strong relationships with 3PL workers.o Lead negotiations through 3PL Management to address grievances or demands from 3PL workers, balancing fairness with cost efficiency.o Develop frameworks for handling workforce-related challenges that balance operational cost efficiency with legal and ethical considerations.3. Proactive Conflict Managemento Identify potential issues with 3PL workers before they escalate.o Facilitate regular dialogue sessions between 3PL partners, their workers to foster transparency and trust.o Implement conflict resolution mechanisms tailored to the dynamics of 3PL-partnered operations.4. Compliance & Risk Managemento Ensure 3PL partners adhere to all applicable labour laws and regulations in their workforce management.o Monitor compliance with statutory requirements, including wages, working conditions, and safety standards.o Assess and mitigate risks arising from non-compliance or workforce disputes, protecting the OEM from legal or reputational damage.5. Community and Local Engagemento Maintain positive relationships with local community leaders and stakeholders to address any issues impacting SBU operations.o Support the design and implementation of CSR programs that benefit both the community and the workforce. 6. Training & Capacity Buildingo Develop and implement cost-effective training programs for 3PL team on effective labour management practices and conflict resolution.o Provide guidance to internal teams on managing outsourced workforce dynamics and responding to challenges effectively.7. Operational Supporto Collaborate with 3PL partners to ensure workforce efficiency and alignment with business objectives.o Provide strategic input to enhance 3PL workforce management practices, reducing dependency on OEM intervention.o Analyse workforce-related data and trends to anticipate challenges and propose proactive solutions.Critical Experience Skills and Qualifications• Educational Background: Post-graduate degree in Human Resources, Industrial Relations, or equivalent.• Experience:o Minimum 10-15 years of experience in Employee Relations within a 3PL or similar outsourced operational model.o Proven track record of managing unionized / nonunionized workforce dynamics in a complex multilocation setup.• Key Skills:o Strong understanding of labour laws and compliance related to third-party employment.o Financial acumen with experience in budget planning and cost control.o Effective communication and stakeholder management.o Ability to operate effectively in rural or semi-urban environments.o Expertise in conflict resolution & union management.Desired Attributes• Ability to think with a solution-oriented approach.• Skilled negotiator, capable of balancing multiple stakeholders' interests.• Ability to navigate ambiguity and manage complex relationships.