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Network Operations Manager
4 months ago
Eram Talent, a leading talent acquisition consultancy, is currently seeking a Network Operations Manager to join their team. With a global reach and network, Eram Talent provides exceptional recruitment solutions for clients across various industries, including Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care.
As a Network Operations Manager, you will be responsible for overseeing and managing the network operations of the organization. You will lead a team of talented network engineers to ensure the smooth and efficient functioning of the company's network infrastructure. This is an excellent opportunity for an experienced professional to contribute their expertise in network management and make a significant impact within a dynamic environment.
If selected, the job location would be onsite at Saudi Arabia.
Responsibilities
- Manage and coordinate the managed services network operations team, defining KPI’s objectives, carrying out performance reviews and be accountable for the manage services delivery
- Manage the networks services transition to live (hand over from design and implementation teams into operations)
- 24/7 network monitoring, incident escalation and resolution
- Provide 2nd level support to customer network incidents.
- Define network technical KPI’s, requirements and tools.
- Responsible for network performance
- Maintain Network assets (including spares, HW and SW) and correspondent support lifecycle
- Manage suppliers and managed service providers, including but not limited to maintenance and support contracts, services, and SLA’s
- Carry out network preventive maintenance
- Support the implementation of network projects in line with schedules and budget
- Effective management of all service management capabilities including but not limited to incident, transition to live, problem, event, customer complaints
- Development of regular reporting for both operational and strategic initiatives.
- Initiate and coordinate any required IT network service improvement plans
- Promote a high-performance working environment embracing companies value
Requirements
- Tertiary degree qualification in Computer Engineering, Telecommunications Engineering, Computer Science, or an IT related discipline
- IT Infrastructure Library (ITIL) certification (preferred)
- Relevant experience managing Enterprise and Service provider network operations based on ITIL methodologies and practices including developing and managing to SLA’s.
- Minimum of 2+ years’ experience leading teams and managing projects
- Experience with network technologies and protocols (Ideally CCxP level certification) such as but not limited to TCP/IP, MPLS, OSPF, ISIS, BGP, Spanning Tree, SDN, ACI
- Strong focus on operational excellence whilst effectively managing customer experience and relationship utilizing structured ITIL methodologies.
- Excellent oral and written communication skills, as well as stakeholder management skills
- Ability to coach, mentor and manage staff and to achieve business outcomes.
- Experience managing geographically diverse teams.
- Demonstrated experience in managing stakeholders at all levels of the organization.
- Excellent organization skills
