Quality Manager

2 weeks ago

Bengaluru, India Orchestrate Mortgage and Title Solutions, LLC Full time
Job Title: Quality Manager – Title Search Process

Location: Bangalore (BLR), Work from Office

Job Description:

We are looking for an experienced Quality Manager to oversee and enhance the Title Search Process within our operations. This role will focus on maintaining and improving quality standards, ensuring accurate and timely processing, and supporting a high level of client satisfaction. The ideal candidate should have a strong background in title search, quality control, and process improvement.

Key Responsibilities:

- Quality Control: Oversee the quality of title search processes to ensure accuracy, compliance, and adherence to client requirements.- Process Improvement: Identify areas for improvement and implement strategies to optimize accuracy, efficiency, and TAT (Turnaround Time) within the title search workflow.- Team Leadership: Lead, mentor, and manage a team of quality analysts; provide ongoing coaching to maintain high performance standards.- Training and Development: Develop training programs and conduct sessions for the title search team on quality standards, process updates, and best practices.- Metrics & Reporting: Track quality metrics, analyze performance data, and provide reports on quality trends, team productivity, and compliance with SLAs.- Client Communication: Work closely with client-facing teams to ensure client feedback is addressed and maintain high levels of client satisfaction.- Root Cause Analysis (RCA): Conduct RCAs for errors and defects to identify root causes, design corrective actions, and implement preventive measures.- Compliance and Audits: Ensure compliance with regulatory standards and company policies; prepare for and conduct internal quality audits.

Requirements:

- Educational Qualifications: Bachelor’s degree in Business, Law, or related field. Advanced degrees or certifications in quality management are a plus.- Experience: Minimum of 5 years of experience in title search or title insurance, with at least 5 to 8 years in a quality control or management role.- Fidlar,Titlepoint,Laredo and Data trace, Netroonline knowledge is must- Technical Skills: Proficiency in title search software and quality management systems. Familiarity with Excel, data analysis, and reporting tools is a must.- Analytical Abilities: Strong analytical skills, especially in identifying trends, conducting root cause analysis, and implementing corrective actions.- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate quality issues clearly and interact professionally with clients and team members.- Attention to Detail: Exceptional attention to detail and accuracy in handling complex title search data and documentation.- Leadership Abilities: Proven experience in leading and motivating a team, fostering a culture of quality, accountability, and continuous improvement.

Additional Information:

- Job Type: Full-time- Location: Bangalore, Work from Office- Compensation: Competitive, based on experience and qualifications.

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