General Manager
5 hours ago
Company Overview:Travesla is a forward-thinking airline representation and marketing firm that utilizes innovative Phygital solutions to enhance airlines' ROI, even within budget constraints.
Role Overview:We are seeking a full-time remote General Manager – Sales & Operations. This role involves overseeing daily operations, streamlining processes, and ensuring organizational goals are met. The successful candidate will work collaboratively with cross-functional teams, spearhead strategic initiatives, and enhance operational efficiencies.
Reporting Structure:This position reports directly to the Founder & CEO.
Ideal Candidate Profile:Candidates should possess a background in sales or program management, with at least 10 years of relevant experience. A deep understanding of the travel and aviation sectors is essential. Experience in supplier management and airline partnerships is advantageous, as is familiarity with hospitality organizations.
Key Responsibilities:Customer Success Management:Lead, mentor, and develop the Customer Success team to drive client satisfaction, retention, and revenue growth.Define and refine the customer journey to align with business objectives and product usage.Cultivate and maintain executive-level client relationships, managing escalations and identifying growth opportunities.Enhance customer lifetime value through increased product adoption and satisfaction.Advocate for customer interests internally, promoting a customer-centric culture across the organization.Formulate strategies to minimize churn, boost upselling opportunities, and cultivate customer advocates.
Leadership & Strategy:Provide transformational leadership to foster a culture of excellence and continuous improvement within Customer Success and Delivery teams.Design and scale Customer Success and Delivery functions to support the company’s growth trajectory.Collaborate with the Sales team to identify upselling, cross-selling, and revenue expansion opportunities within existing accounts.
Program Management:Oversee various client programs for sales/service operations from initiation to completion, ensuring alignment with business goals.Manage the complete project lifecycle including planning, execution, monitoring, and evaluation.
Vendor and Contract Management:Develop relationships with external vendors and service providers while negotiating contracts that meet quality standards and cost-efficiency. Regularly assess vendor performance.
Key Skills & Competencies:Demonstrated success in leading Customer Success or Delivery functions in the travel or hospitality industry.Strong strategic vision for enhancing customer experience and service excellence.Exceptional communication skills with the ability to engage both technical and business stakeholders.Analytical mindset capable of translating data into actionable insights for customer success.Empathetic problem-solver with a strong customer-first approach.Ability to thrive in a fast-paced environment while maintaining attention to detail.
Qualifications & Experience:10+ years of leadership experience in Customer Success, Delivery, or related areas within the travel or hospitality sectors.Proven track record of managing end-to-end client delivery while ensuring high levels of satisfaction.Strong business acumen with the ability to align solutions with client needs.Experience in building and scaling teams and processes to achieve business objectives.
What We Offer:Competitive compensation package including performance-based incentives and ESOP options.Opportunity to work with cutting-edge AI technology and innovative solutions.A chance to influence Travesla's customer success strategies as part of a rapidly growing organization.
If you love providing great customer service and improving operations, we invite you to apply.
-
General manager
4 weeks ago
Gurgaon, India JOBWORLD INDIA PRIVATE LIMITED Full timeHiring a General manager - Location - Ahmedabad, Gujarat, India - Permanent JobJob Location: Ahmedabad, Gujarat, IndiaJob type: Full timeSalary: OpenRequired Skills:Position Overview: As General Manager, you will play a central role in shaping and executing our company’s growth strategy in India. This position is ideal for an experienced leader who...
-
General manager
6 hours ago
Gurgaon, India Travesla Full timeGeneral Manager – Sales & Operations, GurugramCompany Overview:Travesla is a forward-thinking airline representation and marketing firm that utilizes innovative Phygital solutions to enhance airlines' ROI, even within budget constraints.Role Overview:We are seeking a full-time remote General Manager – Sales & Operations. This role involves overseeing...
-
General Manager
4 weeks ago
gurgaon, India Global AgriSystem Full timeJob Title: General Manager / Director Location: Udyog Vihar, Gurgaon About Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the...
-
General Manager
2 months ago
Gurgaon, India Global AgriSystem Full timeJob Title: General Manager / Director Location: Udyog Vihar, Gurgaon About Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the...
-
General Manager
3 weeks ago
gurgaon, India Global AgriSystem Full timeJob Title: General Manager / DirectorLocation: Udyog Vihar, GurgaonAbout Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the...
-
General Manager
2 months ago
Gurgaon, India Global AgriSystem Full timeJob Title: General Manager / DirectorLocation: Udyog Vihar, GurgaonAbout Global Agri:We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the value...
-
General Manager
1 month ago
Gurgaon, India Global AgriSystem Full timeJob Title: General Manager / DirectorLocation: Udyog Vihar, GurgaonAbout Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the...
-
General manager
2 months ago
Gurgaon, India Global AgriSystem Full timeJob Title: General Manager / Director Location: Udyog Vihar, Gurgaon About Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across...
-
General manager
1 month ago
Gurgaon, India Global AgriSystem Full timeJob Title: General Manager / DirectorLocation: Udyog Vihar, GurgaonAbout Global Agri: We are consulting company headquartered in Delhi NCR, primarily focused on agriculture, food and natural resource management. We provide innovative, sustainable and result driven solutions and services to agriculture, agribusiness, and food processing sector across the...
-
General Manager
4 hours ago
Gurgaon, India Travesla Full timeGeneral Manager – Sales & Operations, Gurugram Company Overview: Travesla is a forward-thinking airline representation and marketing firm that utilizes innovative Phygital solutions to enhance airlines' ROI, even within budget constraints. Role Overview: We are seeking a full-time remote General Manager – Sales & Operations. This role...
-
General manager
4 weeks ago
Gurgaon, India ManpowerGroup Full timeIndia’s Leading Manufacturer Of Down Hole Completion Tools For Oil & Gas Exploration / Production , With Successful Track Record Of Over 30 Years In 60 Countries : Is Looking For A Senior General Manager With A Flair For Cross-Functional Leadership Of Design & Development & Technical Marketing FunctionsJob DescriptionLeadership Quality to Motivate and...
-
General Manager of Operations
3 weeks ago
gurgaon, India AirBrick Full timeCompany Description AirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...
-
General manager of operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany Description Air Brick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages...
-
General Manager of Operations
3 weeks ago
gurgaon, India AirBrick Full timeCompany DescriptionAirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...
-
General manager of operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany DescriptionAir Brick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...
-
General Manager of Operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany DescriptionAirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...
-
Manager – Inbound Demand Generation
3 weeks ago
gurgaon, India PeopleStrong Full timeManager – Inbound Demand Generation Location: Gurgaon Job Overview: We are seeking an experienced Manager - Inbound Demand Generation with a proven track record in B2B SaaS, ideally within the HCM or HR Tech space. The ideal candidate will have a strong background in managing large-ticket B2B products, driving inbound leads, and creating a high-quality...
-
General Manager of Operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany Description AirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages...
-
General Manager of Operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany DescriptionAirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...
-
General Manager of Operations
3 weeks ago
Gurgaon, India AirBrick Full timeCompany Description AirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages...
