Deputy Manager

Company Overview
Founded in 2014 as Dr. Shenoy's CARE, RheumaCARE has grown to become the largest rheumatology network in India. As we embark on a new journey, rebranding to RheumaCARE, we are committed to expanding our reach and bringing world-class rheumatologic care across the nation. Currently operating in 6 cities, we aim to grow to over 60 cities in the next 4 years.
At RheumaCARE, our mission is to help patients  “Live pain-free”  by providing state-of-the-art, cost-effective treatment for rheumatic and musculoskeletal disorders. We pride ourselves on a holistic approach, integrating the expertise of rheumatologists, musculoskeletal radiologists, psychologists, psychiatrists, clinical pharmacists, physiatrists, and physiotherapists under one roof. As we expand into a chain of clinics, our vision remains clear: to be the number one and largest rheumatology network in India, providing exceptional care that empowers patients to live healthier, more fulfilling lives.
Responsibilities:
Patient Care:
Ensure high-quality patient care and adherence to clinical protocols.
Oversee patient scheduling, registration, and appointment management.
Monitor patient feedback and implement improvements in service quality.
Staff Management:
Recruit, train and supervise clinic staff, including nurses, technicians and administrative personnel
Conduct regular performance evaluations and provide constructive feedback
Ensure adequate staffing levels to meet patient demand.
Inventory and Supplies:
Manage clinic inventory, including vaccines, medications, and medical supplies.
Maintain appropriate stock levels and order supplies as needed.
Monitor expiry dates and ensure safe storage of medications.
Compliance and Regulations:
Ensure clinic compliance with all applicable healthcare regulations and standards.
Stay updated on immunology-specific guidelines and best practices.
Conduct internal audits to identify and rectify compliance issues.
Financial Management:
Develop and manage the clinic's budget, including revenue and expense monitoring.
Implement cost-effective measures to optimize clinic profitability.
Prepare financial reports and forecasts for clinic performance analysis.
Facility Maintenance:
Oversee the maintenance and cleanliness of the clinic premises.
Coordinate with vendors for equipment repairs and maintenance.
Ensure a safe and comfortable environment for both patients and staff.
Marketing and Promotion:
Develop and execute marketing strategies to attract new patients.
Collaborate with the marketing team to create promotional materials.
Organize health education programs and community outreach events.
Patient Engagement:
Foster a patient-centric culture and ensure a positive patient experience.
Address patient concerns and complaints promptly and effectively.
Develop patient loyalty programs to enhance retention.
Data Analysis and Reporting:
Analyze patient demographics, preferences, and trends to tailor services.
Generate reports on patient satisfaction, retention, and engagement.
Use data insights to refine clinic offerings and marketing strategies.
Clinical Quality:
Monitor clinical outcomes and adherence to evidence-based practices.
Implement quality improvement initiatives to enhance patient outcomes.
Ensure the clinic's adherence to infection control measures.
Process Improvement:
Identify operational inefficiencies and bottlenecks within the clinic.
Implement process improvements to enhance workflow and efficiency.
Collaborate with staff to streamline clinic operations.
Interdepartmental Collaboration:
Collaborate with other departments within the organization for
integrated patient care.
Maintain effective communication with the medical team, lab, and
administrative teams.
Ensure seamless coordination for patient referrals and consultations.
Community Engagement:
Build and maintain positive relationships with local healthcare providers.
Establish partnerships with community organizations and institutions.
Represent the clinic at healthcare conferences and networking events.
Emergency Preparedness:
Develop and implement emergency response protocols for the clinic.
Conduct regular drills and training for staff to ensure readiness.
Coordinate with local authorities for disaster preparedness.
Qualifications
Experience in healthcare industry preferred
5-12 years of experience in managing hospital operations
Educational qualification: MHA preferred

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