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Equabli - Senior Support Engineer - Product Configuration & Integration

4 months ago

india Equabli India Private Limited Full time

General Summary :

Equabli is looking for a talented Client Onboarding and Technical Support Engineer to help reimagine and reinvent how collections and recoveries are done in the US. You will be a part of a passionate talented team that is growing and be responsible for achieving the team's roadmap goals.

This is an ideal opportunity for an enthusiastic and passionate Software Engineer who has previously worked at Tech scale-up, SaaS model and familiar with the challenges of a Understand and document requirements and dissipate knowledge to L1 team, enable L1 team to perform Product configuration, and Integration Testing to onboard clients/partners.

- Tasks automation using SQL Script, Excel and 1 or more from PowerShell, JavaScript, Python.

- Coordinate with L3 team to resolve Incidents, do RCA to avoid repeating issues in future.

- Create and update Implementation guides, Knowledgebase, SOPs.

- Develop DIY guides, FAQ lists for end users.

Education and Requirements:

- Bachelor's degree in Computer Science, Information System, or related disciplines.

- 5+ years' Production/ Product Support experience preferably handling multiple clients.

- Good understanding on database concepts and skilful in writing SQL Queries.

- Should have good experience with IT tools, Excel, Postman, Logs debugging, analysing data flows, any ticket management tool.

- Scripting in any language, e.g., PowerShell, JavaScript.

- Excellent problem solving, analytical, coordination and communication skills.

- Finance domain (at least 1 from Banking, Insurance, Investment, Debt Management etc) experience is must.

(ref:hirist.tech)