Customer Quality Engineer

4 weeks ago

india Cyient DLM Full time

Position : Customer Quality Engineer (CQE)

Experience : 5 10 years of relevant experience in Aerospace & D fense projects

Work Location: Cyient DLM Ltd. Mysore ()

Job Description

Job Overview: As a Customer Quality Engineer (CQE) specializing in electronics CQE will be responsible for ensuring the highest level of quality and satisfaction for our customers by managing and enhancing the quality of products processes systems and documents. CQE will collaborate closely with internal crossfunctional teams and customers to address quality concerns drive root cause analysis and implement corrective /preventive actions and drive continuous improvement initiatives. The role is pivotal in maintaining strong customer relationships and fostering a culture of quality excellence in the manufacturing line through continuous coaching & mentoring of the people and monitoring of the products & processes.

Key Responsibilities:

1. Customer Relationship Management:
  • Serve as the primary point of contact for customer qualityrelated inquiries and concerns.
  • Establish and maintain strong relationships with customers understanding their quality expectations and requirements.
  • Align & ensure the flow down of all customerspecific requirements into internal documentations

2. Quality Issue Resolution:

  • Investigate and analyze customerreported quality issues related to products shipped.
  • Work collaboratively with internal teams including engineering testing warehouse process and production to identify root causes and implement effective corrective & preventive actions.

3. Quality Assurance Planning:

  • Develop and implement quality assurance plans for the products including inspection criteria testing protocols and quality control measures.
  • Collaborate with internal teams to ensure alignment with customer quality standards.
  • Early involvement and engagement during FAI process to understand the issues and demand actions prior to series builds.

4. Product Testing and Inspection:

  • Oversee and manage the testing and inspection of product to ensure compliance with customer specifications / requirements.
  • Coordinate with production and testing teams to implement robust quality control processes.

5. Continuous Improvement:

  • Drive continuous improvement initiatives related to product quality and process improvements.
  • Collaborate with crossfunctional teams to identify areas for improvement and implement corrective and preventive actions.

6. Customer Communication:

  • Regularly communicate with customers to provide updates on quality improvement initiatives.
  • Ensure timely and transparent communication regarding the resolution of quality issues and the implementation of corrective actions.

7. Documentation and Reporting:

  • Maintain accurate and uptodate records of customer interactions quality investigations and corrective actions.
  • Keep a track of customer complaints log customer returns log customer scores & customer audits.
  • Generate regular reports on customer quality metrics and key performance indicators.
  • Maintain yield reports / internal failure data tracking and actions in place.
  • Track the ECN implementation and related documents updates and serial numbers

8. Compliance and Standards:

  • Ensure compliance with industry standards and customerspecific quality requirements for products & processes.
  • Stay abreast of evolving standards and regulatory requirements.

Requirements:

Qualifications:

  • Bachelors degree / Diploma in Electronics Engineering or a related field.
  • Proven experience in customer quality engineering particularly in the electronics industry.
  • Strong understanding of electronic components manufacturing processes and quality control methodologies.
  • Excellent communication and interpersonal skills.
  • Problemsolving and root cause analysis & 8D expertise.

Other Skills Preferred:

  • Certification in quality management (e.g. Lean Six Sigma AS Internal auditor etc).
  • Familiarity with industryspecific quality standards and IPCA610 & JSTD Class3 requirements
  • Experience with electronic testing equipment and tools.
  • Ability to manage internal issues and keep regular internal communication with team and CFT

Customer Quality Engineer for an Electronics Manufacturing Industry

  • Lead Engineer, Customer Quality Assurance

    1 month ago

    india SEDEMAC Full time

    Dear Candidate, We at SEDEMAC are on the look-out for a Lead Engineer, Customer Quality Assurance to join our stellar Quality team. Major Responsibilities Lead the Customer Quality Assurance activities of the plant Executing CQA activities, regular visit at customer locations, Customer rejection data Update & monitor. Provide parts for RCA to relevant team...

  • Lead Engineer, Customer Quality Assurance

    1 month ago

    india SEDEMAC Full time

    Dear Candidate,We at SEDEMAC are on the look-out for a Lead Engineer, Customer Quality Assurance to join our stellar Quality team.Major ResponsibilitiesLead the Customer Quality Assurance activities of the plantExecuting CQA activities, regular visit at customer locations, Customer rejection data Update & monitor.Provide parts for RCA to relevant team like...

  • Lead Engineer, Customer Quality Assurance

    2 months ago

    india SEDEMAC Full time

    SEDEMAC Mechatronics Pvt Ltd.Lead Engineer, Customer Quality AssuranceAbout the job“Lead Engineer, Customer Quality Assurance” is a member of SEDEMAC’s Quality Assurance team. The primary role of the candidate is to perform product inspection and process validation at SEDEMAC, while coordinating with customer for specific requirements review &...

  • ISQAA - International Sourcing and Quality Assurance | Head of Quality Assurance | india

    4 days ago

    india ISQAA - International Sourcing and Quality Assurance Full time

    Company Description ISQAA - International Sourcing and Quality Assurance is a leading sourcing and supply chain management organization based in Gurugram. They provide sourcing and quality assurance services in consumer goods, Furniture, home decor, and fashion to retail organisations, wholesalers, and individual customers worldwide. ISQAA ensures...

  • Customer Quality Manager

    2 months ago

    india Bull Machines Pvt Ltd Full time

    Job Title: Deputy Manager - Customer QualityLocation: Sulur,CoimbatoreDepartment: Quality Reports To: Deputy Manager - Customer QualityJob Summary:As the Deputy Manager of Customer Quality, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our backhoe loader products. You will be responsible for...

  • Customer Quality Manager

    2 months ago

    india Bull Machines Pvt Ltd Full time

    Job Title: Deputy Manager - Customer Quality Location: Sulur,Coimbatore Department: Quality Reports To: Deputy Manager - Customer Quality Job Summary: As the Deputy Manager of Customer Quality, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our backhoe loader products. You will be responsible for...

  • Quality Engineer

    3 weeks ago

    india Mastech Digital Full time

    Role: Quality EngineerLocation: Billerica, MADuration: Fulltime roleJob SummaryThe Quality Engineer is responsible for ensuring that products exceed the requirements and expectations of our customers. This individual will assume full responsibility for all aspects of product quality and serve as our client’s representative for all customer issues related...

  • Quality Assurance Engineer

    1 month ago

    India Sol-Millennium Medical Group Full time

    Purpose of the position The Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals....

  • Quality Assurance Engineer

    1 month ago

    india Sol-Millennium Medical Group Full time

    Purpose of the positionThe Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The QA...

  • Quality Assurance Engineer

    1 month ago

    india Sol-Millennium Medical Group Full time

    Purpose of the position The Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The...

  • Quality Assurance Engineer

    4 weeks ago

    india Sol-Millennium Medical Group Full time

    Purpose of the position The Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The...

  • Quality Assurance Engineer

    1 month ago

    India Sol-Millennium Medical Group Full time

    Purpose of the position The Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market...

  • Quality Assurance Engineer

    1 month ago

    India Sol-Millennium Medical Group Full time

    Purpose of the positionThe Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The QA...

  • Quality Assurance Engineer

    1 month ago

    india Sol-Millennium Medical Group Full time

    Purpose of the position The Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The...

  • Quality Assurance Engineer

    1 month ago

    india Sol-Millennium Medical Group Full time

    Purpose of the positionThe Quality Assurance Engineer (QA Engineer) provides hands-on support of the Company's Quality Management System, in particular the complaint and CAPA management in our overall efforts to improve on our quality management system, be a strong advocate for our customers to resolve quality issues and achieve pre-market approvals. The QA...

  • Quality Project Engineer

    4 days ago

    India Agratas Full time

    Job Description Position / Role: Quality Project Engineer Designation / Title: Quality Project Engineer Function: Engineering Quality Level: 5 Location: Sanand, Bengularu About Us: Agratas is a wholly owned subsidiary of Tata Sons. We design, develop and manufacture high-quality, high-performance, sustainable batteries applied to...

  • Engineer, Quality

    1 month ago

    india CommScope Full time

      In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. We are looking out for Engineer Quality to join our team in Goa!     How You'll Help Us Connect the World: Handling Customer Complaint Independently. Create PFMEA, Control Plans and Quality Inspection Plans. Work closely with the NPI...

  • Quality Engineer

    2 months ago

    india Macawber Beekay Pvt Ltd. Full time

    Position: Engineer - Quality Experience Required :- 10+ Years Qualification :- BE / Diploma in Mechanical Engineering Behavioral Competencies: Excellent Coordination skills. Self-starter and self-motivated. Problem Solving Ability Technical Skills: NDT certification will be an added advantage Hands on MS Excel/ Word/ Outlook/PowerPoint Knowledge of...

  • Quality Assurance Quality Control Engineer

    1 month ago

    india Larsen & Toubro Full time

    Roles and Responsibilities: Liaise with the Engineer/Customer on the quality related activities of the project. Ensure the following through the project Materials function: Liaise for Approvals for concrete mix design, aggregate base course materials and granular sub base materials. Liaise for laboratory equipment’s for verifying properties of...

  • Quality Engineer

    3 weeks ago

    india Macawber Beekay Pvt Ltd. Full time

    Position Title: AM/DM/MDesired Qualification: Diploma/BTech / BE (Mechanical)Location: Keshwana, RajasthanPersonal Attributes:Excellent communication skills (Both written and spoken)Detail Orientation.Analytical thinking. Quality Consciousness.Behavioural Competencies: Teamwork, flexibility and excellent people management skillsComputer Skills:Should have...