IT Service Desk Specialist
1 week ago
- 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.
- Handle Tier 1 help desk escalations through the company’s internal ticketing system.
- Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
- Perform basic windows administration such as password resets and file and folder administration.
- Basic internet connection troubleshooting.
- Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
- Follow up on outstanding requests and ensure timely resolution.
- Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
- Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
- Follow the established standards for documenting tickets, configurations, and standard operating procedures
- Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
- Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.
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It service desk specialist
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Bengaluru, India EJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -BangaloreUS Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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IT Service Desk Specialist
3 days ago
Bengaluru, India eJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -BangaloreUS Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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IT Service Desk Specialist
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Bengaluru, India eJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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Service Desk Technician
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Bengaluru, India Neurones IT Asia Full timeWe are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide advanced-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of computer...
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IT Service Desk Analyst
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