PROGRAM SPECIALIST- IQVIA, BANAGALORE

Job DescriptionJob SummaryThe Program Specialist (Recruitment Specialist) is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake (briefing), shortlisting, sourcing management through empanelled suppliers (agencies), onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist, acts as a talent advisor to support our clients through the requisition fulfillment process to ensure quality talent is acquired in a timely manner. The focus will be on contingent candidates (contractors) Relatable job titles: Recruitment Advisor, Recruitment Specialist, Recruiter (Agency or Inhouse), etc.  Responsibilities: Assist client managers during all stages of the contract labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing  Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to the supply base (recruitment agencies)  Document requirement intake conversations in an appropriate database (VMS: Beeline or Fieldglass)  Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response  Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfillment process  Coach, manage and oversee the performance of participating staffing suppliers  Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the CRM system  Monito performance against contract SLA’s, requisition aging, invoicing, time and expense entry, and vendor compliance tracking  Maintain and update monthly activity and performance reports  Provide constant interaction via face to face, email, and phone with a client, staffing vendors, contract personnel, and other partners  Assist with worker assignment management (cost center changes, an extension of contract assignments, etc.) to improve data integrity  Liaison with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments  Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of the assignment and appropriate departments are notified (i.e. security)  Assist with the collection of company assets from vendors (laptop, badges, etc.)  Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines  Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays  Log all client and vendor inquiries into appropriate tool. QualificationsEducation, Qualifications, and Skills Day Shift, 3 Days from client office University degree preferred or applicable experience  Experience in high volume coordination activities with at least 2 years of experience in the recruitment industry.  Client hiring manager/supplier facing – hence Excellent verbal and written communications  Ability to work in a dynamic environment that changes from day to day  Strong analytical and problem solving, documentation and follow up skills showing orientation towards results  Strong time management  Strong organization skills and attention to detail  Knowledge of MS Office (Excel, Word, PPT) and PC skills VMS (Beeline or Fieldglass) experience is highly regarded  Able to work independently with some direction and Customer Focused Minimum recruitment experience is 3 years Behaviors  General alignment with AGS Core Values:  Commitment to Excellence,  Open Communication,  Relationships,  Serving Others NB: In your application please indicate your current CTC, ECTC and Notice Period (if any). Additional InformationAs a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it’s like to work at AGS by searching #LifeAtAGS on any social network.