OTC Billing Sr. Supervisor

1 day ago

Pune, India Johnson Controls International Full time

Manage Operational performance

  • Supervise the function of Customer Billing and supports Team Leads in Daily Operations
  • Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads
  • Identify and assess complex problems for area of responsibility
  • Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
  • Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
  • Ensure Accuracy check and working on preventive and corrective actions with RCA
  • Alignment to strategic direction set by senior management when establishing near-term goals
  • Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
  • Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
  • Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
  • Ensuring the team completes billing requirements to meet daily and month-end deadlines.
  • Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
  • Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
  • Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management

  • Manage Team Leads and their teams depending on scope and complexity.
  • Build high performing team and foster an inclusive environment.
  • Accountable for performance management, talent development and succession planning
  • Coordinate activities of team members engaged in processes and sub-processes to deliver
  • Monitor Productivity and Efficiency of teams on Periodic Basis

Stakeholder Management

  • Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
  • Work closely with relevant stakeholders to drive the Process strategy
  • Support queries related to Billing disputes, Third Party Portals
  • Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
  • Close communication and partnership with Internal Audit teams as well as Group External Auditors
  • Responsible for RCA on Business escalations and provide active resolutions.

Drive Process Improvement Strategy

  • Drive the defined process initiatives for center
  • Act as a subject matter expert and support the teams with continuous improvement projects.

Education, Experience, Skills

  • Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.
  • Continuous improvement training (e.g., LEAN / Six Sigma) desirable
  • 5 years people management experience preferred
  • 7-10 years of experience in Cash & Collection Processes in a Global Environment
  • Continuous Improvement mindset.
  • Demonstrated ability to manage large teams and highly adept at building resiliency within them.
  • Possess a strong customer service acumen.
  • Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
  • Excellent verbal and written communication skills.
  • Managed stakeholders with extensive experience working in a diversified industry environment.
  • Experience working in a Shared Service Environment
  • Managed 25 to 30 team members across the full spectrum of Order to Cash
  • Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength:

  • Identifies connections and interdependencies.
  • Thinks creatively. Analyze complex situations and generate solutions.

Agile & Resilient:

  • Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits.
  • Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.

Change Management:

  • Demonstrates openness to new approaches and ideas.
  • Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes.
  • Progresses productively under conditions of change and ambiguity.

Process Mindset:

  • Optimize and continuously improve financial processes and other businesses.
  • The results are driven with a passion for continuous improvement.
  • Can understand, develop, and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.

Personality

  • Global Working Experience
  • Very strong in Interpersonal skills, planning and organizing skills, service orientation,
  • Good communication, good in articulation, flexible and intellectual adaptability
  • Delivery & Results focused, Customer Focus and passion for excellence

Flexible with high level of integrity.

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