Collections Specialist

3 days ago


Pune, India Tata Consultancy Services Full time
Direct Walk-In Opportunity for Process Associate (Collection/Recoveries) at Tata Consultancy Services Pune on 1st December 2024.

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Skill: Recoveries / Collections

Role: Process Associate / Sr. Process Associate / Team Lead

Walk in Drive Date: Sunday, 1st December 2024.

Location: Tata Consultancy Services Ltd, SP1, Gate No1, Maan, Sahyadri Park, S3 Tikona building, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune - 411057.

Timing: 09:00 AM - 12:00 PM

Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents.

Job Requirement:

- Any full-time graduate (10+2+3).- Candidates with 0 – 45 days of notice period are preferred.- Willingness to work in any Shifts.- Good Communication Skills Written and Oral.- Mode of Salary credit should be through bank from all the employers (No Cash in hand)- All educational and employment documents are mandatory to have.

Job Requirement:

- Associates with 3-6 years of experience for Agent & 5-10 Years (for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.- Strong Communication skill in English will be a key part of the role. Articulate with good email/chat/telephone manners, with the ability to be empathetic and a desire to do the right thing.- Negotiation skills will be focused on agreeing the best way forward for repayment of debts.- A customer relationship - Focused background would be usual.- Ability to communicate in a professional manner.- Efficient and effective daily client management & Managing cases in an effective and timely manner- Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)- Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.- Supporting the team with ad-hoc tasks as required
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