Process Excellence Manager- Black belt- Ecommerce
1 day ago
Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries including Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.
Job Description
Provide consulting support to solve for strategic and operational business problems for our global clients leveraging Transformation methodologies and assets. The successful candidate should have strong consulting and business skills in addition to quantitative and analytical capabilities. Demonstrated experienced working with complex business process outsourcing, originating or delivering managed service opportunities. The right candidate will be creative and resourceful and will utilize traditional and out of the box solutions to achieve superior business outcomes.
Roles and Responsibilities
Develop methodologies to support Transformation projects
Partner effectively with Sales, alliance & Client relationship teams to source and selling new opportunities
Partner with client leads to understand business priority and operational challenges
Develop real world solutions to resolve client business needs.
Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution.
Lead and supervise Operations Transformation projects based solutions
Manage projects to ensure that deliverables are met with quality and in a timely fashion
Engage with Senior level stakeholders effectively in a dialogue
Develop new methodologies and assets to support Transformation projects
Work with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs.
Key Competencies and Characteristics
Proficiency in one or more of Transformation methodologies BPR, Lean etc.
Advanced Excel including VBA, Visio and PowerPoint skills
Ability to translate open ended business problems into a structured hypothesis
Comfortable with techniques like BPR, Six Sigma etc.
Excellent communication and interpersonal skills
Ability to tie analytic solutions to business/industry value and outcomes
Desire and ability to collaborate with business partners and drive initiatives
Willing to Travel for extended period of time
Flexible to work with global teams
Flexible to relocate as per business needs
Technical Skills
Lean Six Sigma Certified- Black belt
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