Technical Delivery Manager
3 months ago
We are seeking a talented Technical Delivery Manager to join our innovative team. The ideal candidate will have a strong background in both Technology and Project and Client Management, with expertise in modern web technologies.
Responsibilities :
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; and recommending system improvements.
- Provides leadership, organizational structure, and resource management for multiple Engineering teams.
- Provide technical leadership and innovation across all aspects of technology development.
- Provide support and mentoring to technical team leads, including talent and succession planning.
- Lead and manage technical delivery resources.
- Ensure project deliverables are accomplished on time and within budget.
- Communicates technical and operational issues to engineering and audit leadership in a timely manner.
- Ensure that all technology standards are adhered to while developing systems.
- Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
- Communication between business, client, staff, and engineering teams.
- Manages staff, teams, and matrix resources to meet service delivery SLAs.
- Planning and management of projects supporting Enterprise areas.
- Facilitating discussions and consensus among various stakeholders.
- Maintenance and management of business relationships with clients and business partner organizations.
- Corporate application availability and delivery meet or exceed negotiated SLAs and business/client objectives.
- Positive trending for customer satisfaction results.
- Delivery Management objectives in Onshore and Offshore Models for multiple clients across the globe
- Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
Requirements :
- Good technical experience in Web and open-source projects.
- Strong understanding of SDLC and Architecture.
- Should be able to work with Architects and TLs and provide inputs and guidance on best practices and architecture.
- Organizational skills with the ability to be flexible and work with minimal direction.
- Ability to work on multiple projects and Initiatives in parallel.
- Need to identify skills gap and necessary Training for Teams
- Lead the projects from inception till production rollout and support as well.
- Excellent verbal and written communication skills.
- Ability to work well independently and maintain focus in a highly dynamic work environment.
- Experience in project management tools, such as Jira, Asana, or Trello.
- Strong cross-functional influence and leadership skills with experience in managing large cross-functional teams.
- Strong domain expertise in enterprise applications and engineering technology (ref:hirist.tech)
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