Biocon Biologics | IT End-User Support Manager | india
2 days ago
Looking for a proactive and customer-focused End-User Support Manager to lead a team. The ideal candidate will oversee the day-to-day management of the end-user computing environment, ensuring seamless support and operations across desktops, laptops, iPads, Samsung tablets, and other devices. This role emphasises delivering exceptional customer experiences, meeting agreed SLAs, and driving collaboration with cross-functional teams to achieve business objectives.
Key Responsibilities
- Team Leadership & Management
- Led and managed a team of 7 to 8 FTEs and multiple on-site contractors, fostering a high-performance culture.
- Assign and prioritise tasks, ensuring efficient allocation of resources to meet user needs.
- Provide coaching, mentorship, and performance management for team members.
- Conduct regular team meetings to review performance metrics, goals, and improvement opportunities.
End-User Computing Support
- Oversee and manage the lifecycle of end-user devices, including desktops, laptops, tablets, and mobile devices.
- Could you make sure that the provisioning, configuration, maintenance, and decommissioning of devices is timely?
- Manage Active Directory accounts, group policies, and access permissions.
- Administered and supported SCCM (System Center Configuration Manager) and Intune for patch management, application deployment, and endpoint security.
- Could you collaborate with network teams to address connectivity issues impacting end-user devices?
- Manage print solutions, ensuring reliable printing services for all users.
- Monitor the health and performance of the end-user computing estate, proactively addressing issues to minimise downtime.
Customer Experience & Operational Excellence
- Act as the escalation point for high-priority end-user issues, ensuring swift resolution and communication.
- Drive a customer-first approach in all support interactions, fostering a culture of accountability and service excellence.
- Collaborate with cross-functional teams (e.g., IT infrastructure, applications, security) to deliver integrated solutions that support business outcomes.
- Identify and implement process improvements to enhance the end-user experience.
- Ensure all support requests are resolved within agreed SLAs, prioritising customer satisfaction.
Compliance & Reporting
- Maintain compliance with IT policies and procedures, including security standards.
- Track, report, and analyse SLA performance and team productivity metrics.
- Create and maintain documentation for processes, solutions, and configurations.
- Improve the IT Asset Management (HAM) maturity in the estate.
- Required Skills & Qualifications
Technical Expertise
- Strong knowledge of SCCM and Intune for device management, patching, and application deployment.
- Knowledge of Active Directory, including user and group management.
- Knowledge about ITSM Tools (Symphony AI Summit) is good to have.
- Familiarity with network (LAN & Wi-Fi) troubleshooting and resolution of connectivity issues.
- Experience managing print solutions in a corporate environment.
- Knowledge of enterprise-level device management for Windows, iPads, and Android tablets.
Leadership & Communication
- Proven ability to lead and develop a technical support team.
- Strong problem-solving skills with a focus on root cause analysis and continuous improvement.
- Excellent written and verbal communication skills to effectively liaise with technical and non-technical stakeholders.
- Customer-centric mindset with the ability to manage escalations and deliver a positive user experience.
Ability to manage multiple priorities, ensuring adherence to SLAs and deadlines.
- Strong documentation skills for creating SOPs, knowledge articles, and reports.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications in ITIL, MCP, or related technologies are a plus.
- Experience in managing a hybrid workforce with contractors and full-time employees.
Equal Opportunity Employer
Biocon Biologics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, colour, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Biocon Biologics also complies with all applicable national, state and local laws governing non-discrimination in employment as well as work authorisation and employment eligibility verification requirements of the Immigration and Nationality Act.
-
india Biocon Biologics Full timeLooking for a proactive and customer-focused End-User Support Manager to lead a team. The ideal candidate will oversee the day-to-day management of the end-user computing environment, ensuring seamless support and operations across desktops, laptops, iPads, Samsung tablets, and other devices. This role emphasises delivering exceptional customer experiences,...
-
india Biocon Biologics Full timeLooking for a proactive and customer-focused End-User Support Manager to lead a team. The ideal candidate will oversee the day-to-day management of the end-user computing environment, ensuring seamless support and operations across desktops, laptops, iPads, Samsung tablets, and other devices. This role emphasises delivering exceptional customer experiences,...
-
india Biocon Biologics Full timeBiocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company. Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand access to a cutting-edge class of therapies to patients globally. It is uniquely positioned as a fully integrated “pure play” biosimilars organisation in the...
-
Biocon Biologics | DP Compliance
12 hours ago
india Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeAbout the CompanyBiocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeAt Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives and we do this by fostering a culture of affordable innovation, patient-centricity, and disruptive thinking. We are a multicultural global company where...
-
india Biocon Biologics Full timeAt Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives and we do this by fostering a culture of affordable innovation, patient-centricity, and disruptive thinking. We are a multicultural global company where...
-
Biocon Biologics | HR_ Lead
2 days ago
india Biocon Biologics Full timeJob Description: A Learning & Development professional who can plan & execute below goals & tasks. • Aligning L&D activity plan with overall L&D, HR Strategy and Business needs • Understand Skill / Competency framework and leveraging it to for learning curriculum creation, connect learning needs with specific programs/courses • Create / curate...
-
Biocon Biologics | Specialist
4 weeks ago
india Biocon Biologics Full timeAt Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives and we do this by fostering a culture of affordable innovation, patient centricity and disruptive thinking. We are a multicultural global company where...
-
Biocon Biologics | Drug Safety Physician | india
1 month ago
india Biocon Biologics Full timeWe are seeking a drug physician in Biocon Biologics Pharmacovigilance who independently or in association with senior physicians will be responsible for continuous evaluation of the safety profile of company products through adverse event monitoring, supporting clinical trial PV safety activities, overseeing aggregate report reviews, safety signal and risk...
-
SCM Logistics
1 day ago
India Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
DP Compliance
1 day ago
India Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
IT End-User Support Team Lead
2 days ago
India Biocon Biologics Full timeWe are seeking a highly skilled IT End-User Support Manager to lead our team and drive customer satisfaction.Job SummaryThis is a full-time position responsible for overseeing the day-to-day management of the end-user computing environment, ensuring seamless support and operations across desktops, laptops, iPads, Samsung tablets, and other devices.Key...
-
india Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeAbout the Company Biocon Biologics Limited, a subsidiary of Biocon Limited, is a fully integrated global biosimilars organization. It is leveraging cutting-edge science, innovative tech platforms and advanced research & development capabilities to lower treatment costs while improving healthcare outcomes. It has a strong research pipeline of biosimilar...
-
india Biocon Biologics Full timeJob Description: Inventory Valuation Independently handle the Inventory valuation ML Run and reconciliation inventory dump with financial (GL) Inventory valuation for BBL Entity and finalize the JV in system Non valued inventory movement tracking with previous month and quarter in category wise Quality, R&D, Expiry Closing Inventory details preparing and...
-
india Biocon Biologics Full timeJob Description: Inventory Valuation Independently handle the Inventory valuation ML Run and reconciliation inventory dump with financial (GL) Inventory valuation for BBL Entity and finalize the JV in system Non valued inventory movement tracking with previous month and quarter in category wise Quality, R&D, Expiry Closing Inventory details preparing and...
-
india Biocon Biologics Full timeJob Description:Inventory ValuationIndependently handle the Inventory valuationML Run and reconciliation inventory dump with financial (GL)Inventory valuation for BBL Entity and finalize the JV in systemNon valued inventory movement tracking with previous month and quarter in category wise Quality, R&D, ExpiryClosing Inventory details preparing and sharing...
