Customer Care Professional

2 weeks ago

Bengaluru, India Zimson Watches Full time

Join Our Team at Zimson: Service Co-Ordinator Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience. We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Senior Sales Executive. Position: Service Co-Ordinator Location: Bangalore Job Description: As a Service Coordinator, he will be responsible to provide quality service and to ensure customers get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having customer service skills and good command over language is a must. he will also need to build strong relationships with our partners and service providers to ensure customers receive the best care possible. Responsibilities for Service Co-Ordinator: Assess the service needs of customers with regards to the product. Create and maintain a directory of service providers and resources. Create and maintain a database of Customer and their needs. Assess customer issues and provide recommendations to fix problems. Ensure each customer is given the necessary services and follow up to fill ongoing service needs. Maintain good relationships with service providers and customers to keep customer base. Expand the list of resources and providers to assure there are no gaps in services. Answer telephones and respond to email inquiries in the office Qualifications for Service Coordinator 1-2 years of industry experience or a related customer service experience required Previous administrative experience preferred Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel Excellent customer service skills The ability to work well under deadlines and to multitask The ability to build relationships and coalitions within the community Excellent verbal and written communication skills How to Apply: If you possess the skills and experience to excel in this role, we invite you to submit your resume to or WhatsApp us at . At Zimson, we believe in providing opportunities to all. We embrace diversity and strive to build an inclusive workplace for every employee.

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