Senior Product Manager

2 months ago

Anantapur, India FNP Full time

Job Title: Senior Product Manager - Post Purchase & Order Fulfilment

Company: FNP (Ferns N Petals)

Location: Gurgaon


About Ferns N Petals: Ferns N Petals is a leading company in the floral and gifting industry, dedicated to providing exceptional products and customer experiences. We pride ourselves on our innovation, customer-centric approach, and technology-driven solutions.


Role Expectation: We are looking for a dynamic and experienced Senior Product Manager to join our team. The ideal candidate will have a strong background in post-purchase and order fulfillment stages, preferably in companies with in-house technology or captive centers. This role enhances the customer journey after the purchase, including loyalty and customer engagement.


Key Responsibilities:

  • Drive the strategy and execution of post-purchase and order fulfillment initiatives to enhance customer satisfaction and retention.
  • Develop and implement innovative solutions for the order fulfillment journey, ensuring seamless and efficient processes.
  • Lead projects aimed at improving customer engagement and loyalty, leveraging data-driven insights to enhance the overall customer experience.
  • Collaborate with cross-functional teams, including technology, operations, and marketing, to ensure alignment and successful delivery of product goals.
  • Identify and prioritize product features and enhancements based on customer feedback, business goals, and market trends.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of post-purchase initiatives and identify areas for improvement.
  • Stay updated on industry trends and best practices related to order fulfillment and customer engagement, bringing fresh ideas and insights to the team.

Qualifications:

  • Proven experience in managing post-purchase and order fulfillment stages within companies that have in-house technology or captive centers.
  • Expertise in the order fulfillment journey and customer engagement phases, with a focus on enhancing loyalty and customer satisfaction.
  • Strong analytical skills, with the ability to leverage data to drive decision-making and continuous improvement.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Previous product management experience is a plus, but candidates with subject matter expertise in order fulfillment and customer engagement will be considered and trained on product management based on role fitment.
  • Bachelor's degree /PGDBM in a relevant field; advanced degree or certification in product management is a plus.

Preferred Experience:

  • Experience in D2C companies or a similar customer-centric domain.
  • Familiarity with agile methodologies and project management tools.
  • Strong understanding of the latest trends and technologies in order fulfillment and customer engagement.


Ferns N Petals is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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