Tier 3 CC Customer Engineer
4 days ago
Title: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services. Core Responsibilities Lead incident response, complex troubleshooting, and root-cause analysis across the UCCE ecosystem. Design and implement advanced call flows, routing strategies, and peripheral integrations. Plan and execute upgrades, patches, and migrations with minimal downtime. Build and maintain runbooks, diagrams, standards, and support procedures. Implement monitoring, alerting, and capacity/performance baselines for proactive operations. Partner with UC, Network, and Security teams on cross-domain changes and solution designs. Mentor Tier 1/2 staff; provide knowledge transfer and technical reviews. Support compliance, audit readiness, and change management best practices. Required Skills and Experience Deep, hands-on expertise with Cisco UCCE components: ICM, CVP, Finesse, CUIC, VVB, IDS, and LiveData. Strong proficiency in call routing strategies, CVP microapps, VXML, and survivability designs. Experience integrating external data sources, web services, and CTI/CRM connectors. Proficient with SIP, RTP, SRTP, QoS, SBC interoperability, and SIP trunking to carriers. Advanced troubleshooting using logs, traces, and protocol analysis tools. Proven experience in production change windows, method of procedure (MOP) creation, and rollback planning. Preferred Qualifications Automation and tooling: Scripting for configuration, testing, or reporting (e.g., Python), API usage for CUIC/LiveData. Experience with high-availability, geo-redundancy, and DR testing for UCCE. Familiarity with observability stacks and synthetic testing for contact center. Certifications Cisco CCNP Collaboration or equivalent; Cisco UCCE/CCE Specialist certifications preferred. ITIL Foundation or higher is a plus.
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Tier 3 CC Customer Engineer
4 days ago
Bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....
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Tier 3 CC Customer Engineer
4 days ago
bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...
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Tier 3 CC Customer Engineer
4 days ago
Bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: On call Rotation Duration: 12 Mo Contract Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services. Lead incident response, complex...
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Tier 3 CC Customer Engineer
4 days ago
bangalore district, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....
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Tier 3 CC Customer Engineer
4 days ago
bangalore, India Insight Global Full timeTitle: Tier 3 Customer EngineerLocation: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...
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Tier 3 UC Customer Engineer
2 weeks ago
Bangalore, India Insight Global Full timeTitle: Tier 3 UC Customer Engineer Location: Bangalore India Duration: 12 Mo Pay Rate: $1,100/hr INR Targeted Start Date: ASAP
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Tier 3 UC Customer Engineer
7 days ago
bangalore, India Insight Global Full timeTitle: Tier 3 UC Customer EngineerLocation: Bangalore IndiaDuration: 12 MoPay Rate: $1,100/hr INRTargeted Start Date: ASAP
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Oracle CC&B Developer
2 days ago
bangalore, India Tekgeminus Full timeRole: Oracle CC&B DeveloperExperience Preferred: 7+ YearsLocation: RemoteJob Description:Design, develop, and configure Oracle CC&B solutions including customizations, integrations, and extensions.Collaborate with business analysts and stakeholders to gather and analyze requirements and translate them into technical solutions.Lead the design of CC&B modules...
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CC&B/MDM Developer
3 weeks ago
bangalore, India Tata Consultancy Services Full timeExperience in hands on development of CC&B (Oracle Utilities Customer Care and Billing) and MDM (Oracle Utilities Meter Data Management) for at least 4+ Years Must have good command in Java, Groovy Script, SQL Should have excellent understanding CC&B and MDM functional areas like Customer Information System, Billing and Payments, Credit and Collections, V...
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SAP BRIM CI Consultants
2 weeks ago
Bangalore Division, India TetriQ Solutions Full timeRole: SAP BRIM CI (Convergent Invoicing) Consultant: Location: Hyderabad/Bangalore/Pune (hybrid) Experience: 8+ years Skills: SAP BRIM CI Minimum 8+ years' of Architect experience in CI knowledge. At least 3-5 projects experience for implementation of BRIM Convergent Invoicing (CI) Design and configure Consume to cash, Pre-paid and post-paid scenarios of...
