Operations Manager
3 weeks ago
Job Title: Operations Manager
Company Description:
Ghar Soaps is a skin care brand based in Pune, dedicated to simplifying skin care routines for effective results. The brand's mission is to make skin care simple and accessible to all individuals. With a focus on natural ingredients and straightforward products, Ghar Soaps aims to enhance the skin care experience for customers.
Job Summary:
We are seeking a proactive and experienced Operations Manager to oversee daily operations and ensure the efficiency of our e-commerce and direct-to-consumer (D2C) business. The ideal candidate will have at least 3 years of experience in managing operations within e-commerce environments, with a focus on optimizing workflows, improving productivity, and ensuring high-quality service delivery.
Key Responsibilities:
- Oversee day-to-day operations to ensure smooth and efficient workflows across e-commerce platforms and D2C channels.
- Develop and implement operational policies and procedures to enhance productivity and service quality.
- Lead and manage a team of operational staff, providing guidance, training, and support to achieve departmental goals.
- Foster a collaborative and high-performance work environment.
- Analyze operational performance metrics to identify areas for improvement and implement strategies to enhance efficiency.
- Develop and oversee process improvements to streamline operations and reduce costs.
- Ensure high standards of customer service and satisfaction by addressing operational issues and implementing customer feedback.
- Monitor service delivery and resolve any operational challenges impacting the customer experience.
- Prepare regular reports for senior management on operational performance, challenges, and opportunities.
Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Advanced degrees or certifications are a plus.
Experience: Minimum of 3 years of experience in operations management, with a focus on e-commerce and D2C markets.
Skills:
Strong understanding of e-commerce operations and customer service standards.
Proven ability to optimize workflows and improve operational efficiency.
Excellent leadership, communication, and problem-solving skills.
Proficiency in operations management software and tools.
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