Vice President

4 days ago


Pune, India Credence Global Solutions Full time

- Define and implement the training strategy for RCM operations in alignment with organizational goals.- Lead the design, development, and delivery of training programs for RCM processes such as coding, billing, AR follow-up, denials management, payment posting, and compliance.- Collaborate with business leaders, quality, and operations teams to identify training needs and design competency frameworks.- Develop training modules, SOPs, and learning materials leveraging modern training tools, e-learning platforms, and simulations.- Ensure regulatory and compliance training is consistently delivered and updated as per industry standards.- Establish and monitor key training KPIs such as training effectiveness, productivity improvement, error reduction, and process adherence.- Drive continuous learning initiatives such as refresher courses, upskilling programs, and cross-functional training.- Partner with HR and L&D teams to support leadership development and succession planning within RCM. -Manage training budgets, vendor relationships, and ensure optimal utilization of resources.- Mentor, coach, and lead a team of trainers and instructional designers to build a strong training organization.- Stay updated on industry trends, regulatory changes, and best practices in healthcare and RCM training.Qualifications & Skills:- Master's degree in Healthcare Administration, Business, or related field.- 15+ years of progressive experience in Revenue Cycle Management with at least 7 years in a senior training leadership role.- Strong expertise across end-to-end RCM processes (coding, billing, collections, denials, compliance).- Demonstrated experience in developing large-scale training programs in the healthcare/BPO/KPO sector.- Knowledge of US healthcare regulations, HIPAA, ICD-10, CPT, and payer guidelines.- Strong leadership, strategic thinking, and stakeholder management skills.- Excellent communication, presentation, and interpersonal skills.- Proficiency in training technologies, LMS platforms, and e-learning tools.- Ability to drive change, build high-performing teams, and align training initiatives with organizational growth. (ref:iimjobs.com)



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