Chalo - Manager/Senior Manager - Operations

3 days ago

Nagpur, India Chalo Full time

To ensure smooth, safe, and efficient bus depot operations with high fleet availability, strong cost control, and superior stakeholder satisfaction.Key Responsibilities:Operational Excellence:- Lead daily depot operations ensuring bus scheduling, allocation, and fleet readiness.- Monitor and improve KPIs such as EPKM, KMPL, occupancy, On-Time Performance (OTP), and cost per KM.- Supervise conductor & driver operations, rostering, discipline, safety and performance management.- Lead route optimization and depot management including cash control, parking, ticketing, and dispatch.Technical & System Management:- Ensure strong understanding and monitoring of diesel/CNG/EV bus systems and charging infrastructure.- Manage ITS (GPS, AFCS, CCTV, telematics, Chalo app dashboards) for real-time operations efficiency.- Oversee preventive and breakdown maintenance, spares management, vendor SLAs and AMC performance.Business, Finance & Revenue:- Drive AOP execution focusing on revenue per bus, cost optimization, collection efficiency and profitability.- Support budgeting, cost control, reconciliation, and commercial discipline across operations.People & Leadership:- Lead high-performance teams including Managers, Supervisors, Drivers, Conductors & Technical staff.- Manage conflict resolution in unionized environments while maintaining discipline and morale.- Execute structured coaching, training programs and performance evaluations using data.Compliance & Safety:- Ensure compliance with RTO norms, insurance, permits, fitness & regulatory standards.- Lead safety measures, incident response, and root-cause analysis.- Maintain adherence to labor laws including shift scheduling, OT management, and PF/ESI compliance.Stakeholder & External Relations:- Coordinate effectively with Municipal Corporations, Police, Traffic Department & Govt bodies.- Build vendor relationships and manage external service contracts.- Handle public feedback, escalations, and media/community communication professionally.Required Skills & Competencies:Functional Skills:- Strong business orientation and understanding of operational levers.- Proven expertise in Operations Planning, Execution, AOP Delivery & Team Leadership.- Strong decision-making ability with analytical and data-driven approach.- Strategic problem-solving and structured execution mindset.Behavioral Competencies:- High ownership and accountability- Respectful and collaborative- Courageous decision-making- Coachable and growth-oriented- Ability to influence stakeholders across levels- On-ground aggressiveness towards solving operational challengesKnowledge Requirements:- Fleet operations, depot management & route planning- ITS systems, dashboards, GPS, AFCS, telematics- PPP model, tenders, revenue mgmt & commercial KPIs- Breakdown & preventive maintenance systems- Labor law compliance & safety frameworksExperience & Qualification:- 8-15 years of experience in transport, mobility, logistics, manufacturing, or large-scale field operations.- Experience managing large distributed teams (200+ workforce) preferred.- Exposure to EV ecosystem and smart mobility solutions is an advantage.- Graduate / MBA / Engineering preferred.Success Indicators:- Improved fleet efficiency & reduction in operational costs- High stakeholder satisfaction and stronger public perception- Strong discipline, safety and compliance culture- Delivering targets aligned with AOP (ref:iimjobs.com)

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