Senior Quality Assurance
4 weeks ago
Senior Quality Assurance (For Customer support and Collection)NIRA is building the leading financial brand for Middle India, a market of 200 million people underserved by traditional banks. With customers in 5,000+ cities & with growth engine on, we process 15,000 new loan applications daily, growing 12-15% MoM. NIRA is solving a massive problem with technology-first lending, offering instant credit via our mobile app.We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive. This role requires balancing responsibilities across collection,customer support and loan disbursal operations, ensuring a smooth customer experience and accuracy. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.Key Responsibilities:-Key Responsibilities:- Quality Audits: Conduct regular audits of customer interactions (Chats, Emails & Collection Calls) to ensure adherence to company policies, regulatory standards and quality metrics. - Performance Evaluation: Assess customer support agent performance, identify areas for improvement and provide constructive feedback. - Process Improvement: Develop and implement quality improvement initiatives to enhance customer satisfaction and operational efficiency. - Training and Coaching: Create training materials and provide coaching to customer support agents to improve their skills and performance. - Data Analysis: Analyze customer interaction data to identify trends, issues and areas for improvement. - Identify Root Causes: Conduct thorough analysis to identify the underlying root causes of problems, defects, or incidents. - Collaborate with Teams: Work with cross-functional teams to gather information, analyze data, and implement solutions.Required Skills and Qualifications:- Experience: 2-3 years of experience in quality assurance or a related role, preferably in the Fintech industry.Key Skills:- Analytical and Problem-Solving Skills: Ability to analyze data, identify trends and solve complex problems. - Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with cross-functional teams. - Attention to Detail: Keen eye for detail to identify minor issues that could lead to significant problems. - Time Management: Ability to handle multiple tasks and manage time efficiently. - Knowledge of Fintech industry regulations and standards.- Immediate joiner. - Education: Any degree in a relevant field.What We Offer: Opportunities for career growth and professional development in the Fintech industry. Collaborative and dynamic work environment.
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Senior Quality Assurance Engineer
4 weeks ago
New Delhi, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
3 weeks ago
New Delhi, India SEO Stack Full timeCompany DescriptionSEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Quality Assurance Specialist
2 weeks ago
New Delhi, India Zensar Technologies Full timeGreetings from Zensar Technologies!!!! We are hiring for Quality Assurance profile.Job Description1. Quality & Delivery Assurance for Client projects 2. Enable Project Managers with processes and work aids for effective delivery/service management 3. Mentoring Project Managers on best practices from ISO and CMMI frameworks 4. Responsible for early alerts...
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Quality Assurance Specialist
2 weeks ago
New Delhi, India Zensar Technologies Full timeGreetings from Zensar Technologies!!!!We are hiring for Quality Assurance profile.Job Description1. Quality & Delivery Assurance for Client projects2. Enable Project Managers with processes and work aids for effective delivery/service management3. Mentoring Project Managers on best practices from ISO and CMMI frameworks4. Responsible for early alerts...
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Senior Quality Assurance Engineer
3 weeks ago
New Delhi, India IntraEdge Full timeJob Title: Senior Quality Assurance (QA) EngineerLocation: HyderabadExperience: 5+ YearsEmployment Type: Full-timeJob Summary:We are looking for an experienced Senior Quality Assurance Engineer to lead testing and quality initiatives across our engineering and development teams. The ideal candidate will be responsible for designing and implementing quality...
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Senior Quality Assurance Analyst
4 weeks ago
New Delhi, India Chargebee Full timeThe newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.We are seeking an experienced and strategicSenior QA Analyst , reporting to the QA Manager, to drive quality assurance & testing...
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Senior Software Quality Assurance Engineer
4 days ago
New Delhi, India Stellantis Full timeJob Description: Senior Software Development Engineer Test (SDET) (Quality Assurance Engineer)Job OverviewWe are seeking a dedicated Quality Assurance (QA) Automation Engineer to join our team and play a vital role in ensuring the highest quality of our data platform. The engineer will be responsible for designing and implementing tests, debugging, and...
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Senior Software Quality Assurance Engineer
2 days ago
New Delhi, India Stellantis Full timeJob Description: Senior Software Development Engineer Test (SDET) (Quality Assurance Engineer)Job OverviewWe are seeking a dedicated Quality Assurance (QA) Automation Engineer to join our team and play a vital role in ensuring the highest quality of our data platform. The engineer will be responsible for designing and implementing tests, debugging, and...
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Senior Quality Assurance Engineer
4 weeks ago
New Delhi, India PureSpectrum Full timeWho We Are:PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry’s...
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Director of Quality Assurance
2 weeks ago
New Delhi, India Randstad Enterprise Full timeAbout Randstad EnterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated...
