Customer Interaction Associate

2 months ago


Sahibzada Ajit Singh Nagar, India Fundle.AI Full time

Job Summary:

As a Customer Interaction Associate, you will be the face of Voluntare at the mall, engaging with shoppers, promoting loyalty programs, and assisting customers with program inquiries. You will play a crucial role in fostering a positive customer experience and ensuring smooth execution of loyalty services at our partner stores.

 

Key Responsibilities:

  • Approach and interact with mall visitors to promote loyalty programs and membership benefits.
  • Assist customers in enrolling in loyalty programs and provide detailed information about ongoing offers and rewards.
  • Resolve customer queries regarding loyalty points, redemption processes, and account details.
  • Collaborate with store staff to ensure seamless integration of loyalty services.
  • Maintain accurate records of customer interactions and feedback.
  • Provide daily reports on customer engagement and program performance to the management team.
  • Contribute to promotional events and marketing activities within the mall to enhance visibility of loyalty services.

Requirements:

  • Strong interpersonal and communication skills.
  • Any bachelor’s degree is accepted; candidates with a background in business, marketing, or hospitality are preferred.
  • Previous experience in customer service, retail, or sales is preferred.
  • Passion for helping customers and improving their experience.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Basic knowledge of digital tools (smartphones, tablets) to assist customers with loyalty app registrations and inquiries
  • Need Immediate joiner. 




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