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L1/L2 Network Support Engineer
6 months ago
Job Description :
- Overall 2-6 years experience in network security with at least 1 year in managing Proxy / WAF / NDLP solutions
- Proficiency with management of Proxy / WAF / NDLP
- Experience in working with Windows, Linux, Unix environment
- Incident, problem, service request management & configuration management of Proxy / WAF / NDLP solutions
- Day to Day BAU configuration changes
- Proactively utilize network monitoring tools to isolate events before service degradation occurs
- Supporting incident monitoring and incident analysis/response initiatives
- Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
- Troubleshooting network, transport, session, presentation and applications layers
- Applying security patches as required
- Conducting daily performance checks on devices, periodic audits and compliance
- Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
- Implement, and maintain network security policy, standards, and procedures
- Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions
- Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
- Co-ordination with OEM`s for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
- Device configuration back-up as per the agreed schedule