Assistant Manager-AR Helpdesk

2 weeks ago

Noida, India EXL Full time

Hello everyone,


We are hiring for AR Helpdesk at Assistant Manager level (Team Handling).


Requirements:

Skillset-AR Helpdesk

Experience: 5+ years (Team Handling experience required)

Education- Commerce Grad only (B.com/BBA)

Notice Period- Immediate to 30 days

Communication- Good Communication

Shifts: 24*7

Work Location: Noida sector 144


Perks:

Both side cab facility


Job Description-

  • Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat.
  • Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
  • Issue Resolution: Investigate and resolve discrepancies in billing and payments.
  • Documentation: Maintain accurate records of customer interactions and transactions.
  • Communication: Liaise with other departments to ensure seamless resolution of customer issues.
  • Compliance: Ensure all billing activities comply with company policies and regulations.
  • Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
  • To work under minimum supervision and to comply with established procedures or as directed by Manager
  • Adaptable to learn new document type, process, concept and skills
  • Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
  • Ensure adherence to process guidelines as per agreed quality standard on all SOPs


If interested, please share resume on mentioned email id.

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