Desktop Engineer

2 weeks ago

New Delhi, India Tata Consultancy Services Full time

Essential Functions of the Job:- Enable the business through technology - Develop and deliver desktop systems and solutions - Effectively and efficiently support projects during their engineering and transition phases - Lead small project teams and subject matter teams as required - Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, and security. - Provide support and documentation to assist in sustaining the project during the transition to production. - Provide feedback regarding Desktop Engineering methodologies, standards and leading practices. - Identifies potential points of contention for missed activities and notify leadership of situation and remediation plan. - Produce accurate, brief and clearly written documents and presentations tailored to audience needs and expectations. - Minimizes technical exposure and risk on projects - Understand strategic goals/objectives and translate that into actionable plans. - Partners and works with the business and external vendors to ascertain and plan any proposed modifications necessary when introducing a new service or application. - Design and operate Windows Update for Business/Autopatch rings - Deliver secure configurations using Windows 11 Security Baselines - Build observability with Nexthink and Intune/Power BI reporting to measure deployment success, and application deployment health. - Lead L4 escalations for platform, driver, and firmware issues with OEMs; conduct root cause analysis and implement preventative changes. - Author release notes, implementation plans, and support KBs for Operations; ensure handover quality and readiness of Service Desk/field teams. - Partner across Security, Network, Collaboration, and Procurement to land compliant solutions that balance risk, cost, and user experience.Analytical/Decision Making Responsibilities:- Find root cause of problematic issues and determine best method to address them. - Design and implement solutions to alleviate potential points of failure, pain points and bottle necks. - Assist Product owners in classifying and prioritizing issues related to their products. - Use telemetry and reporting data to find trouble areas in the desktop ecosystem. Monitor and enhance digital employee experience (DEX). - Proactively anticipates project issues before they occur; defines the problem; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution - Applies judgment in implementing Desktop Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability. - Provide recommendations and analytical expertise on requests raised by projects - The role requires some consultative questioning, influence management and critical thinking skills to understand a current directive and identify and design viable engineering solutions that are both cost effective and supporting the value to the business. - Collaborate with Service Desk, Security, and Infrastructure teams to ensure seamless service delivery. - Maintain documentation including runbooks, operations manuals, and training materials.

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