Customer Support
1 week ago
Company DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.Job SummaryWe are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You’ll serve as the bridge between interest and action, turning intent into completed transactions.Key Responsibilities:- Make outbound calls or send messages to clients based on distribution and build up solid relationships. - Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. - Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization. - Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. - Handle occasional tasks assigned by supervisors.Requirements:- Languages: English and Hindi (Both MUST BE fluent in spoken and written) - Minimum 6 months to 2 years of experience in customer service roles - Excellent communication skills - Strong problem-solving ability - Empathetic and patient when dealing with challenging customer interactions. - Experience from customer service or online service experience will be added advantage.
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support
2 weeks ago
New Delhi, India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience:At least a Bachelor's degree in any disciplineExcellent communication skills and a high literacy rate (English and Hindi)High-performance computer, as well as a stable Internet connection is requiredExperience...
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Customer Support
3 weeks ago
New Delhi, India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience: At least a Bachelor's degree in any discipline Excellent communication skills and a high literacy rate (English and Hindi) High-performance computer, as well as a stable Internet connection is required...
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Customer Support
3 hours ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Customer Support
1 week ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Customer Support
3 days ago
New Delhi, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Customer Support Manager
2 weeks ago
New Delhi, India Whitecollars Full timeCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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Customer Support Associate
5 days ago
New Delhi, India OpenHire Full timeLocation: BengaluruSalary - 3.5LPA to 3.8Variable pay - Rs 10000 to 35000 Per MonthJoining bonus - 10000One way cabRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and...
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Customer Support Associate
3 days ago
New Delhi, India OpenHire Full timeLocation: BengaluruSalary - 3.5LPA to 3.8 Variable pay - Rs 10000 to 35000 Per Month Joining bonus - 10000 One way cabRole Description This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and...
