CX Lead

4 weeks ago

Chennai, India Pravi HR Advisory Full time

Description :- Hiring CX Lead (10+ Years of Experience)- Location : [Add location, e.g., Chennai / Bangalore]- Experience : 10+ yearsKey Responsibilities :Technical Leadership & Strategy :- Provide technical vision and direction for our CX application landscape, aligning with overall business goals and IT strategy.- Lead the technical design and architecture of new CX application initiatives and enhancements.- Evaluate and recommend new technologies and tools to optimize our CX application performance and scalability.- Establish and enforce technical standards, best practices, and coding guidelines within the team.- Participate in strategic planning and roadmap development for CX applications.Team Leadership & Mentorship :- Lead and mentor a team of developers and technical resources.- Assign tasks, monitor progress, and provide constructive feedback to team members.- Conduct technical training and knowledge-sharing sessions within the team.- Participate in the recruitment and onboarding of new technical team members.Application Development & Implementation :- Provide hands-on technical expertise in the development, configuration, and customization of CX applications (e.g., CRM, Contact Center platforms, Marketing Automation).- Oversee the integration of CX applications with other enterprise systems.- Ensure the quality and performance of CX applications through rigorous testing and code reviews.- Troubleshoot and resolve complex technical issues related to CX & Communication :- Collaborate effectively with cross-functional teams, including business analysts, product owners, and infrastructure teams.- Communicate technical concepts and solutions clearly to both technical and non-technical stakeholders.- Participate in project meetings and provide technical updates.- Work closely with vendors and external partners as needed.Compliance & Security :- Ensure CX applications adhere to security policies, compliance standards, and regulatory requirements.- Participate in security assessments and vulnerability remediation :- Bachelor's degree in Computer Science, Engineering, or a related field.- 10 years of experience in developing and implementing CX applications.- Proven experience in a technical leadership role, guiding and mentoring development teams.- Strong technical proficiency in one or more of the following CX platforms : [CRM , Contact Center platforms and WABA and Bot.].- Solid understanding of CRM principles, contact center operations, marketing automation, or other relevant CX domains.- Experience with integration technologies (e.g., APIs, middleware).- Proficiency in programming languages relevant to the CX platforms (e.g., Java, JavaScript, PHP, C#).- Experience with database technologies (e.g., Postgres, NoSQL).- Familiarity with agile development methodologies.- Excellent problem-solving, analytical, and troubleshooting skills.- Strong communication, interpersonal, and presentation skills.Preferred Qualifications :- Relevant certifications in CX platforms or technologies.- Experience with cloud-based CX solutions.- Knowledge of DevOps practices and tools.- Experience with performance tuning and optimization of large-scale applications. (ref:hirist.tech)

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