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Customer Support Associate

3 months ago

Chennai, India AssetPlus Full time

Are you ready to kickstart your career journey with Assetplus? We're thrilled to extend an invitation to all freshers who are eager to launch their careers in the dynamic world of operations and support. Please note, this role is specifically for our internal team and does not involve BPO (Business Process Outsourcing) or BPM (Business Process Management) activities. The focus will be on contributing directly to our in-house projects and initiatives.


Responsibilities

  • Providing operational support to clients throughout their onboarding journey on our tech platform to ensure smooth investment experience
  • Coordinating with regulatory bodies and related entities to resolve any issues that arise from client/partners
  • Collaborating closely with internal teams to quickly address and resolve queries
  • Communicating with clients and partners via phone calls or online ticketing system to offer operational assistance
  • Understanding client/partner needs and suggesting efficient solutions.


Requirements

  • Proficiency in both English and Hindi 
  • Strong problem-solving and critical-thinking skills
  • Good interpersonal skills to develop rapport through telephonic conversations and online chat interactions
  • Willingness to relocate to Chennai
  • Candidates who are available to join immediately will be preferred