Deputy Manager

4 months ago

Bengaluru, India Chai Point Full time

Role: If the thought of building capabilities through impactful training to achieve Operational Excellence and improve Customer Experience inspires you, this could be the job for you. You will spear head the training processes across our retail stores and VaaS units, to build the culture of Excellence.


We are looking for ambitious and energetic candidates to help us build capabilities of our partners across our business units. You will lead the training processes to empower the teams with Knowledge and Skills. The role requires a lot of collaboration with cross functions such as Operations, HR, Quality Assurance etc. You will be accountable for the Partners knowledge, food and beverage quality, Customer experience and Career progression of our Partners.


Responsibilities:


  • Conduct Induction & Orientation of new joiners including Senior Management and evaluate learning transfer
  • Ensure each new hire is Certified as per the Training Plan
  • Own the quality of partners and managers working across retail stores and VaaS sites
  • Facilitate New Product Launch (NPL) trainings ensuring 100% compliance and effectiveness
  • Periodic visits to the retail stores and VaaS sites for OJT / Audit
  • Manage the team of trainers with periodic follow-up on deliverables
  • PMS on a quarterly basis for trainers
  • Build rapport with educational institutions to leverage hiring opportunities, across levels
  • Active participation in campus recruitment
  • Update training materials to make them more relevant to the needs of the organization
  • Monitor the on-going training activities and provide training support like refresher training, merchandising training, customer service training, food training, SOPs training, & new launch training
  • Keeping track of the training hour on daily basis, weekly basis and monthly basis through trackers.
  • Coordinate with HR & Managers in relation to administration of employee performance reviews and identify performance gaps that can be addressed by training.
  • Preparing the training program calendar, certification framework and driving the same across business units
  • Monitoring personal development plans for employees post training and assessing training effectiveness with pre and post training audits
  • Steer TNI and TNA at the functional and individual level to identify the gaps between the current and the desired performance


Requirements:


  • Should be open to be on field to train the store partners and VaaS units
  • Preferably with a 2 wheeler / 4 wheeler
  • Must be able to communicate in Regional language and English
  • Work experience as a Retail Training Manager or similar role
  • Availability to travel and visit our retail stores and VaaS units, as needed
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
  • Excellent presentation skills
  • Ability to motivate employees to achieve Operational Excellence



About Chai Point:


Chai Point, India's largest organized Chai retailer was started in 2010 with the vision of bringing a perfectly brewed cup of Chai made with fresh and natural ingredients to thousands of working professionals around the country. Chai Point has taken it upon itself to revolutionize the way Chai is consumed in India. With 1000+ employees and properties in 10 cities, Chai Point is growing at a fast and steady pace.

VaaS provides high-quality, freshly-brewed Chai and Filter Coffee to corporate companies. The IoT enabled 100% automatic dispenser ensures that professionals get a great tasting cup of Chai at work. We believe that an authentic cup of Chai is a simple yet powerful driving factor for great work days.


We offer a variety of options to our clients that come with the plug-and-play dispenser. Different varieties of freshly Chai like classic, masala, elaichi and ginger along with authentic filter coffee. We also provide tea-bags, hot chocolate and badam milk.

At the beginning of this year we won “Excellence in Food Distribution at the CNBC TV18 Global Logistics Awards and “Best Cafe Chain” at the F&B Business Excellence Awards Function hosted by Indian Express.


In 2018 we won the following awards:

  • Chai Point has been featured under the 2019 Top 10 Most Innovative Companies -India
  • Entrepreneur Start up Awards 2018: Best Food Tech Company
  • Financial Times FT1000 High Growth Companies: Ranked 86 out of 1,000 companies identified in APAC region
  • Global Logistics Excellence Awards 2018


Company Culture:

We are an infectious bunch. Be it the way we rise to challenges, the cutting-edge products we create, the dreams we chase or the fun we have at work. We invite you to free yourself, dream big and chase your passion. We are here today because we did just that.

We are Passionate & we Innovate every day, we believe in being Detail Oriented as the difference between mediocrity & excellence is in the attention to details. We are Happy Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us the most lovable brand, if you think you resonate with what you just read. We are an ideal match


Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green procurement, reducing waste and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.

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