Servicenow CSM,SAM, App Engine
2 weeks ago
Greetings from TCS
TCS is Hiring for ServiceNow CSM,SAM, App Engine
Experience: 5 -11 years
Location: Bangalore,Kolkata,Delhi,Bangalore.
Job Description:
•Experience in development and implementation of the ServiceNow SAM
•Integration experience including but not limited to SCCM or other software discovery tools.
•IT asset management and discovery tools experience
•Experience in ServiceNow Orchestration and Performance Analytics
•Experience in implementing ServiceNow processes and functions
•Experience interpreting licensing terms and conditions
•Facilitate business needs on selected products to ensure that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration
•Experience in business process management
•Experience in interpreting and designing complex workflows
•Experience in reconciling software license positions
•Experience supporting Customer Service organizations (2+ years)
•Develops UI forms, fields, notifications, and workflows
•Maintains JavaScript server/client code
•Builds reports, gauges, and home pages
•Maintains service level agreement (SLA) data and monitors SLA workflows
•Creates new service catalog requests and items with variables
•Creates, monitors, modifies, and publishes workflows with approvals
•Searches, populates, and customizes the CSM knowledge base(s)
•Creates access control rules
•Knowledge of ServiceNow applications and interrelationships
•Experience with implementing ServiceNow processes and functions
•Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
•Integration experience with CRM and ERP systems
•Web Services integration experience
Thanks
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