System Administrator

3 hours ago

Bengaluru, India Qrata Consulting Full time

Description : Responsibilities : - Provide comprehensive technical support to end-users, resolving hardware and software issues.- Install, configure, and maintain operating systems, applications, and network devices.- Monitor system performance and identify potential issues.- Perform regular system maintenance and updates.- Manage user accounts and access permissions.- Administer and support O365 applications, including Exchange Online, SharePoint Online, and Teams.- Troubleshoot O365 issues and provide user training.- Manage O365 security and compliance.- Provide support for GIDC-related infrastructure and services.- Follow GIDC processes and procedures for incident and change management.- Collaborate with global teams to resolve complex issues.- Provide on-site and remote desktop support to end-users.- Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.- Deploy and manage desktop images and software updates.- Diagnose and resolve system and application issues in a timely manner.- Document troubleshooting steps and solutions in a knowledge base.- Follow incident management procedures and escalate issues as needed.- Create and maintain technical documentation, including system configurations, procedures, and user guides.- Generate reports on system performance, incidents, and support activities.- Implement and maintain security policies and procedures.- Ensure compliance with IT security standards and regulations.- Monitor system security and respond to security incidents.Required Qualifications : - Bachelors degree in Computer Science, Information Technology, or a related field.- 5-8 years of experience in system administration and desktop support.- Strong knowledge of O365 tools and administration.- Experience with GIDC support and procedures.- Proficiency in troubleshooting hardware and software issues.- Strong understanding of operating systems (Windows, macOS, Linux).- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Immediate to 15 days notice period.Technical Skills : - O365 administration (Exchange Online, SharePoint Online, Teams).- GIDC support and procedures.- Desktop support (Windows, macOS, Linux).- Troubleshooting hardware and software issues.- Operating system administration.- Network troubleshooting.- Active Directory management.- Incident management systems.- Remote support tools.- Scripting (PowerShell, Bash) is a plus.Preferred Qualifications : - Relevant certifications (e.g., Microsoft Certified : Modern Desktop Administrator Associate, CompTIA Network+).- Experience with cloud-based infrastructure (AWS, Azure, GCP).- Experience with ITIL framework.- Experience with automation tool (ref:hirist.tech)

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